About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2666 reviews 64%
4 star 852 reviews 20%
3 star 89 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Nancy C.
4 out of 5
12/21/2023
Bill was friendly and courteous. He went over what was being done to my vehicle and when my service was completed he explained to me the stood brakes,tires etc. Bill delivered Excellent Customer Service.
Georgette L.
5 out of 5
12/21/2023
Your team is always helpful, courteous & knowledgeable. Have a great holiday!
Jennifer P.
2 out of 5
12/20/2023
Dropping off (love Bob- I think that’s his nane) and the vehicle service was great but when I picked up the agent was overwhelmed, but I wouldn’t say it was negative . Maybe the desk was short staffed? I am a manager as well so I know how challenging customer service can be. I can speak more about my experience, you can call me. 617~784-6374
Mark M.
5 out of 5
12/20/2023
Samantha was a delight to work with!
Linda S.
4 out of 5
12/19/2023
Service was great. Patty was very helpful. I di receive a text to pay the bill which I did online before I left quiet room. Then, Patty said there is a glitch with system for care service contracts. Because I paid immediately, the $55 deductible off my bill for my service care contract wasn’t reflected. I probably would not have noticed until I got home if she didn’t catch that. She happily arranged for me to get a credit with cashier right away. I hop that glitch is addressed. Otherwise, I am very happy with service.
Erin S.
5 out of 5
12/19/2023
Awesome. .. they are ????
Jill P.
5 out of 5
12/19/2023
Samantha did a great job!
Carol W.
5 out of 5
12/17/2023
Staff were extremely accommodating.
Kathleen T.
5 out of 5
12/17/2023
All was excellent!
Sam K.
4 out of 5
12/17/2023
Sam was super nice and very helpful. I wish the dealership didn't charge for a loaner car especially when my car had to be kept overnight as the part was not in stock. I spent over 1000 especially right before the holidays and didn't want to pay more for a loaner. That's not Sam's fault though, she was great
James D.
1 out of 5
12/17/2023
Listen, I understand this is how it’s always been with car dealerships. But the amount of timebit takes to get things done is too much. Plus, the worst part of this visit is after leaving there was a problem with the work and I was told that I could not come back to have fixed… and I would need to schedule another appointment. I hope there is no safety problems that occur based on this problem. And I don’t know when I will be able to commit another block of my time unpaid out of work to get it looked at… and hopefully fixed properly.
Irene B.
5 out of 5
12/17/2023
Excellent service as usual. Bob Dewitt is a joy to work with!
Irene S.
5 out of 5
12/17/2023
Christian is always helpful and professional.
Robert M.
5 out of 5
12/17/2023
Bob Witt is the best. He’s helped me for years and I will continue to do my business with Sullivan Brothers special mention to John Fauset my sales man. Bob and Jason Merry Christmas
Ryan G.
5 out of 5
12/17/2023
Christian did a great job, as always.
Colin W.
2 out of 5
12/17/2023
Coffee machine being broken was a bummer, other then that great experience as always.
Christine H.
1 out of 5
12/17/2023
. Car had a flat when I picked it up
John L.
1 out of 5
12/16/2023
I questioned the service handler about some wear in my driver seat being covered under my protection plan and he said no and that I was just being lazy getting in and out of my vehicle.
Maureen S.
5 out of 5
12/16/2023
Thank you to Bill Collins. He explained everything going on with my car. Also listened to me and my concerns.
Rebekah L.
5 out of 5
12/16/2023
As usual, the service team provided excellent service. They came to my place of work to pick up my car and returned it. Great service!!! It is much appreciated!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.