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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2666 reviews 64%
4 star 852 reviews 20%
3 star 89 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Kathryn A.
4 out of 5
1/17/2024
Thank you all. I did not get a chance to say hello also to Christian or Patti. Happy New Year! (Patty would recall me as Roaring 20’s party goer)
Peggy W.
1 out of 5
1/16/2024
First thing is that when I pulled in new program, somebody will come out. Service advisor will come out. I waited approximately 10 minutes and no one came out to service me yet. There were two people sitting at their desk with nobody in front of them. Bill Collins was running around, I came in for an inspection sticker. I had an appointment at 11:30 and I went out , I came in for a inspection sticker I had an appointment at 11:30 and I went out around 12:15 and was told that my car was not even in service to get a sticker. Period I then went. I then went out and talked to Bill Collins, who said that it had never been written up so he took care of. It wrote it up half hour later I was on my way, which should’ve taken a half hour took almost 2 hours and I had an appointment.
Peter H.
2 out of 5
1/16/2024
Parts were put in to be covered under warranty, but labor for those parts was not put in to be covered so I ended up paying. It is my understanding that a covered service includes the labor as well. Also, on the video for this service they showed how a part had been broken and the service tech who did the video specifically asked something like “has someone serviced this car recently?” Sullivan brothers is the only place that’s serviced the car recently so it is likely Sullivan brothers who broke the part. That should have been accounted for before I was charged. Please review that service video and please review when the car was recently serviced by Sullivan brothers (a week or two ago). Finally, please review your practices of having charged me for labor for a covered repairs. I would very much if you would consider resubmitting the claim to the Toyota financial services.department. I have called them previously and they told me the information I just communicated. That is, parts and labor are covered. They said to ask you to call them to validate the claim.
Mark W.
4 out of 5
1/16/2024
VERY HAPPY WITH SERVICE, VERY PROFESSIONAL
Jessica S.
5 out of 5
1/16/2024
Good job Christian Small! He is my go-to at Sullivan Brothers
Diane N.
5 out of 5
1/16/2024
Christian Small is excellent . He is very professional and explained all questions when I asked . Job well done .????
Stephen D.
4 out of 5
1/16/2024
Bill quite frankly provided one of the best setvice experinces I’ve encountered. I had a unique recall situation that two other Toyota dealerships brushed aside and wouldnt handle. Bill’s treatment of my issue ensured I will be using Sullivan for any service needs in the future even though I live in Hanover one mile from McGee
Imed C.
5 out of 5
1/15/2024
Best ever
David G.
5 out of 5
1/14/2024
Thank You
Brian C.
5 out of 5
1/13/2024
All good
Rob S.
5 out of 5
1/13/2024
Very quick service Thank you very much Rob
Marie Y.
2 out of 5
1/13/2024
The interaction with service has made us want to go elsewhere for future needs. The service personnel was brusque, impatient and almost condescending.
Michael M.
5 out of 5
1/13/2024
Patty was great as always Very accomadating Was very pleased with service
Michael J.
4 out of 5
1/13/2024
Patty and the rest of the team were great! I had to reschedule several times due to work commitments and the team was very accommodating. Patty made drop off, pick up, and payment a breeze.
Daniel M.
5 out of 5
1/13/2024
We are happy and satisfied with the service we got from Patty! She was friendly and professional and seems to care about her customers. Thank you Patty for taking good care of us.
Anne C.
5 out of 5
1/12/2024
Very good service from Patty
Barbara P.
4 out of 5
1/12/2024
The wait time is too long for an oil change and tire rotation. Samantha is awesome and professional. This is something that I struggle with. Now you go through the whole vehicle which is helpful. I have a mechanic who will be doing most of my work. Thank you.
Debra C.
5 out of 5
1/12/2024
Great service I recommend them for your service
Robert B.
5 out of 5
1/12/2024
Always great service and your shuttle drivers are top notch
Odileia B.
5 out of 5
1/11/2024
Your team did a good job, that's why I've been with you for many years

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