Sullivan Brothers Toyota Auto Repair Service

Great service by Bob Whit who explained everything to me plus was genuine in his assessment. Very pleasant

Patty was wonderful in getting things done beyond expectations and keeping me informed

Bill is the Best.. kept me updated , no BS..

Bob, as always, was helpful, efficient, and thoughtful.

Everyone that we dealt with was fantastic. The shuttle driver was awesome!

I had a flat tire on my 2020 Acura MDX Hybrid, purchased at Sullivan Brothers. When I went in the back to get the tire jack, there was none. I called and was routed to service. The gentleman (1) did not identify himself, and when I told him my situation, he asked for my salesperson, then (2) COLD TRANSFERRED me to the Sales voicemail. Upon calling back, as I was now extremely frustrated, the operator connected me to Justin. Thankfully, Justin took the time to explain my setup (airpump with flat fix chemical) vs a traditional tire jack. He also ensured that I could come in and get the tire addressed. Justin did a good job of representing Sullivan, unlike the guy in Service. Last note: when I had the car in yesterday afternoon, the service team was efficient and took care of plugging the tire. One issue: I asked how many times I could use the air pump with chemical, and the Service rep said in a bit of a dismissive way, "I don't know, I guess once." So now I'm stuck having to follow-up AGAIN, to see if I need a new unit, etc. I am more than happy to speak with someone about this feedback. T.j. Randall (c) ****-****-xxxx

It’s always a pleasure to have Bob and everyone to help keep my Venza in great shape

Patty was exceptionally helpful and attentive.

Bill did a great job. Much appreciated !

Great as usual.

Everything was done to my satisfaction and all the staff were great.

Bob always does a fantastic job...provides superior service with excellentcommunication. . And the service tech assigned did great with very thorough video report on vehicle with recommendations. Job done well with quick turnaround on vehicle. Great job. Thanks!

Excellent communication throughout service period.

Outstanding service

Quick service

Patty did a great job explaining the problems. Although I appreciate that the mechanic tried to adjust the roters but that was 3 hours into the appointment. I was there from 1-5:30. That was way too long and my the appointment prior to yesterday was really long too

Samantha was very informative as to keeping me up to date with my car.

Thank you !

Everything seemed to go smoothly

Patty is awesome. Always helpful and professional.