Sullivan Brothers Toyota Auto Repair Service

Very helpful

Job well done as always. Thank you very much very!

Bob Witt is an outstanding worker. He has always taken excellent care of me all through the years! I’ve always been very pleased with him. He puts my mind at ease and truly cares. He’s a wonderful guy! Theresa M

I Have the platinum extended warranty on my jeep Sahara unlimited 4xe. Issue I encountered was the check engine light was on, and battery voltage light was on. To ensure warranty coverage, I had to have Sullivan Toyota evaluate situation to proceed with my warranty repair. Technician diagnosis determined car motor at times didn't turn over and determined the engine battery was the issue, but that the hybrid battery was not the problem. A new engine battery was installed, but stated all warning light remain on, and I'd need to take to Jeep dealer. When I picked up Jeep today had a hard time starting the Jeep, as did Christian, nso realized issue was not the engine battery. I dropped Jeep of at Best Jeep and they determined issue is the Hybrid battery, that engine battery has nothing to do with the problem. As the engine battery had nothing to do with the problem, I'd be happy to have my original battery re-installed, or a credit for the one installed that was not required and fixed nothing. Patty is great to deal with - my issue is about the action taken which was unnecessary and resolved nothing. I should have been advised to proceed directly with a Jeep Dealership straight away. I enjoy doing business with you, and sure we can work this out. Derby Lawrence. ****-****-xxxx

Bill help me all my questions and very friendly, everyone one there that I met during the purchase of my vehicle and maintenance are very helpful and friendly Thank you Ron Vivona

Thanks, Christian!

Bill Collins was exceptional, he was very thorough and professional. I’ve been coming to this Dealership since 2015. Always a great experience at Sullivan Brothers Toyota.

PLEASE stop these texts. I welcome e-mails only.

Bob’s service was outstanding!

Christian is simply the best! He also wished me a Happy Thanksgiving Day! Classy!

Excellent service. Thankyou.

Every person that helped me today was polite and cheerful!

Patty is very knowledgeable.

Christian was friendly, professional and helpful. Excellent customer service!

Thank you for awesome troubleshooting and balancing all four tires. Not sure how a new vehicle was only 561 miles on it would need all four tires balanced, but going 65 or 70 over the last week. The back of the truck is vibrated unbelievably thank you for all of your help it rides now.

Thank you Bill!

Very helpful.

I’m very upset that when I arrived for my 9:15 appointment there were at least 6 or more cars in line waiting to have their appointment too. I was told it was a 2 hour wait to have an oil and filter change. I can understand one hour. When I made my appointment I told them I would be waiting. I don’t appreciate being triple or quadruple booked. My time is just as valuable as yours. ( I believe this is my fourth Highlander I have bought from you)

Excellent service from Christian Small, Chris the technician and Shanely who scheduled the urgent appointment for me the following morning with Christian, my usual service advisor. Christian agreed to let Chris join me for a test drive so he could listen to the noise(s) I had just noticed. He reassured me that one was not a problem and the other he resolved. I had a long drive the following day so having these concerns addressed so quickly was a tremendous help. Thank you.

A dead battery ruined out audio/gps unit and Sullivan Brothers was ready ro charge us hundreds of dollars for new unit. My husband fixed problem in 10 minutes. We told Sullivan Brothers that it was fixed but Noone interested at the time how he fixed it. Not sure at this point if we will ever purchase a Toyota in the future.