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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2654 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Samantha O.
5 out of 5
12/29/2024
Dave and the service team always do such an amazing job in a timely fashion!
John H.
5 out of 5
12/29/2024
Bob was excellent as always. Thank you
Catherine H.
3 out of 5
12/29/2024
Would like to see more coupons
Wanda A.
5 out of 5
12/29/2024
AAA+++. Excellent in every way! Many thanks to Bob!
Brian W.
5 out of 5
12/29/2024
Bob always takes good care of us
Mark D.
5 out of 5
12/29/2024
She is the best
Robert M.
5 out of 5
12/29/2024
If I could I would give Patty 100 stars. She went above and beyond expectations to help the timing of our service work because of our personal situation and we really appreciated that. She also went the extra mile to follow up with communications on her day off to check on our status and follow up with me. Who does that?!!! I also would like to commend our technician, Christian for working with Patty to help us out. They both were terrific and I can’t say enough how much we appreciated their efforts.
Frank N.
5 out of 5
12/29/2024
Very professional
Scott A.
4 out of 5
12/29/2024
The smartest thing you guys did in the service department genius idea!!!!! Love the video and the tech walking through what he did just awesome!!
Helen D.
4 out of 5
12/28/2024
Great service. Loved the video from technician showing and explaining issues.
Kaitlin M.
5 out of 5
12/28/2024
Thank you! Great communication and services
Kevin D.
2 out of 5
12/28/2024
The quality of work is outstanding ( that’s what keeps me coming back) BUT!!!!! Please stop over booking . The past 4 times I’ve come just for a simple oil change it’s close if not over 2 hours when the actual work takes 45 minutes…. I feel really bad for the people who work the desk because they are getting to deal with all the pissed off customers… again I love Sullys but these long **** waits gotta stop …..
Kenneth D.
5 out of 5
12/28/2024
Bob was a great help today. Friendly, patient and knowledgeable.
Charlene S.
1 out of 5
12/28/2024
What is the process that needs to be followed to file a complaint. Hood latch was broken, hood was not latched and this was not told to me when car was returned to me. I discovered this when on the highway. I would like this reported and the issues resolved at Toyotas expense
Jacquelyn P.
2 out of 5
12/28/2024
I waited 3 hours to have my routine service done. I had to go out and ask for my car, it was parked in the lot. I would have been there for even longer if I didn't tell them I wanted my car to leave. It was ridiculous. Very disappointing and I always encourage people to come to this location.
Erin D.
4 out of 5
12/28/2024
I had a customer loyalty service coupon to use towards today’s service however I forgot to bring it in from my car to the service area. It expires at the end of January. I called my Service Advisor Bob and he said no problem - he authorized the use of the coupon toward my next service visit. This was a courtesy that was very professional & very much appreciated. I’ll be back!
Karl S.
4 out of 5
12/28/2024
Bob was very helpful in advising me on tires and other maintenance questions
Elizabeth M.
2 out of 5
12/27/2024
My previous dealer always cleaned my car inside and out before they returned my car to me. I really appreciated this perk as a sign they cared that their clients were happy. So when my RAV4 was returned to me dirty a second time, I was disappointed. I am going to be honest with you because you asked for feedback. I am sure calling me "dear" may have been well-meaning, but it was a superficial attempt to appear kind. It is NEVER appropriate to call a stranger "dear". I have been calked this before at other dealerships (both sales an serbice), so I suspect it is taught on the job. It may have worked in the 1960's, but now it comes off as condescending to women. I have mever spoke up before, but I thought I'd give your customer relations a chance to benefit from a truthful reply. I am not the only person who will appreciste your taking me seriously.
Beverly H.
2 out of 5
12/26/2024
Appointment at 1245, didn’t get out till 3
Brenda K.
5 out of 5
12/25/2024
As usual service was great. Christian was very helpful and went beyond by fixing my center caps which I didn’t even know were broken.

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