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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2654 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Karen M.
5 out of 5
1/7/2025
I really appreciate the professionalism and kindness in servicing my car at SBT. Please extend my thanks to the crew in the bay for taking care of my car for me.
Jacqueline M.
3 out of 5
1/7/2025
My only complaint is when I made a 10:30 appointment for an oil change it shouldn’t take 3 hours but you had the shuttle and I went home and was satisfied. Jackie
Anne B.
5 out of 5
1/7/2025
The service team is outstanding.
Brendan T.
5 out of 5
1/7/2025
Christian is the best!
Sonja B.
2 out of 5
1/7/2025
Unbelievable 10 car backup in the line of cars waiting SCHEDULED APPTS. Waited in line 20 min only to find out it would be a 2 hr wait for my SCHEDULED appt. Kept asking how this could have happened. Staff said they did not know but it had happened before. So totally unacceptable!!! We should have all received a 50% discount for the really bad computer or dept communications gliche that caused this to happen. Got a courtesy ride back home - thanks. Staff did not cause this - they did their best.
Emily R.
5 out of 5
1/7/2025
Thank you for taking care of my 4Runner! You guys are the best
Jaymz W.
5 out of 5
1/6/2025
Sauna was fantastic, well educated, communicative, and personable. My feedback would be to keep her around and treat her like the quality employee she is.
Christopher S.
2 out of 5
1/6/2025
Several items that were committed were not addressed or mentioned. Oil change service and the advisor were great though
Randy T.
2 out of 5
1/6/2025
Lack of communication, outrageous pricing and excessive repair time
Anasta A.
1 out of 5
1/5/2025
I went in for an oil change when I arrived I asked if I could also add an inspection sticker to my service. I was told that I needed four new tires and that there was a recall that they were going to correct. Bill said he would get me a few prices on the tires. I waited with my kids for a little over 3 hours. I never got the pricing for the tires nor was the recall corrected. So I literally waited 3 hours for just an oil change.
Ruthann B.
2 out of 5
1/5/2025
Bill was excellent. However this was the second appointment for the 65,000 mile service. When I arrive for my first appointment I was told that there would be two hours before they could get to my car so I could not wait. When I arrived today for my 1:30 appointment I was told that the wait time plus service time would be approximately 1 1/2 hours so I waited. Car was really at 3:30. I understand delays and service taking longer than expected.However when there is a two hour and a one hour delay in scheduled service I believe the customer should be notified before they arrive. Thank you.
Lisa G.
5 out of 5
1/5/2025
Excellent service
Lisa F.
5 out of 5
1/5/2025
Great service representative :)
Lisa W.
2 out of 5
1/5/2025
The staff are amazing and were very kind and trying to be accommodating. I had a 10:30am appointment and it was not completed until 12:40. They were kind enough to shuttle me to a family members house nearby to hang out.
Daniel M.
5 out of 5
1/5/2025
SULLIVAN’s service department is very thorough and a pleasure to work with.
Josh S.
2 out of 5
1/5/2025
The service guy was fantastic and so nice. However, almost 3.5 hours for an oil change/tire rotation is absolutely unacceptable. I plan to call on Monday about it. I made an appointment a week ago for noon. I drop it off at 11:50, run an errand and come back at 1 and sit until 3:15. That is poor service. Was not told it would be that long and until I went and checked I was not updated.
Richard H.
5 out of 5
1/4/2025
Service was very good, but took over 4 hours. Patty was great! She is very engaging people person.
Alex D.
5 out of 5
1/4/2025
Service advisor Christian Small were very professional and courteous. Great service! Keep up the good work ????. Thank you.
Sandra P.
1 out of 5
1/3/2025
Brought car in at 9:00am because error lights were on. Wanted to know what was wrong. By 5:00 pm still no update. Got to service dept to find tires rotated??? And no explanation of my problem. Needs another appointment after having car for 8 hours. Seems ok now.
Diane C.
5 out of 5
1/3/2025
Very professional!

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