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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2654 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Pamela S.
2 out of 5
1/10/2025
Over booking appointment. Should not take over 2 hrs. Do do a first check up. And had to reschedule my first appointment it 2as going to tak3 a few hours.
Josh S.
4 out of 5
1/10/2025
Patty is the best!
Daniel R.
5 out of 5
1/10/2025
Keep up the good work
Jim M.
5 out of 5
1/10/2025
Thank you!
Mondonna S.
5 out of 5
1/9/2025
Very efficient.
Honorio F.
4 out of 5
1/9/2025
????
Susan B.
5 out of 5
1/9/2025
Bob was amazing!!! Very friendly, thorough with patiently answering all of my questions, and delivered exceptional customer service. I will highly recommend Bob and the Sullivan Brothers dealership to friends and family. Thank you!!!
Angela R.
5 out of 5
1/9/2025
Very accommodating.
Rosemary G.
5 out of 5
1/9/2025
Seana and the team were spectacular. Seana is a keeper. Kind, considerate, friendly and truly professional. Very satisfied with the service today. Thank you!!
Wendy R.
2 out of 5
1/9/2025
The service itself was great. However my appointment was at 10:30 am and I was told it would be a 2 hour wait. I decided to leave my car as I had to return to work. I arranged for a ride myself. When I returned at 4 pm to pick up my vehicle the desk clerk went to see if it was ready and she came back to tell me they just took it into the bay (after I arrived). So I had to sit another 40 minutes for my oil change and multi-point inspection. I understand a lot was going on but I could have rescheduled to make everyone’s day easier.
Doris S.
4 out of 5
1/8/2025
Patty is great
Carolyn T.
2 out of 5
1/8/2025
My service was delayed by the absence of the mechanic assigned. It would be helpful in such situations if the service manager would review and reassign cars which were affected in a more timely manner.
Nancy B.
5 out of 5
1/8/2025
Patty was very pleasant and knowledgeable! The service department is a very busy area, but Patty took the time the answer all of my concerns and questions and I didn’t feel at all rushed. I very much enjoyed the time I spent with Patty
Robert D.
4 out of 5
1/8/2025
I am satisfied with my purchase and will be back for service.
James H.
4 out of 5
1/8/2025
Sullivan Toyota knows how to keep things moving quickly & efficiently & Bill Collins is part of that culture.
Jane T.
5 out of 5
1/7/2025
We always get great service from Sullivan Brothers when we bring our car in for service. Christian is very professional and helpful. We always make sure we deal with Christian as he always as he is the best!
Daniel L.
4 out of 5
1/7/2025
Bob was great as always. Your in-house personnel do a great job. Your new outsourced answering service to make appointments **** Give them a (F) Terrible Got me an appointment in 30 minutes Only to wait for 2 hrs. Way better communication when it was in-house.
Thersa D.
5 out of 5
1/7/2025
Appreciate the job well done and the ride back and forth. Thank you.
John K.
4 out of 5
1/7/2025
Bob is a true professional. He listened to my requests and ensured that all of my requests were completed. I was kept informed of the status of my vehicle as I waited for it at the dealership. He also suggested I replace an engine filter. A good add to the service call. Completely satisfied with Bob’s support and Toyota service overall. Keep up the good work! Thx!
Debra S.
5 out of 5
1/7/2025
Everyone was very professional and friendly

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