She was courteous and helpful.
I had excellent customer service during my previous visit, which is why I returned for service. However, this time my experience was a bit less than expected. Service took longer than originally communicated, which was a bit frustrating. When I received my car, I noticed the interior was extremely dirty.
It appeared like someone had been in the mud and cleaned their shoes inside my car. Additionally, the checkout process took longer than anticipated, and I had to wait while my car was retrieved from the parking lot after being told it was ready. While the service wasn’t horrible, it definitely didn’t match the level of excellence I received on my last visit. I hope this feedback helps improve the experience for future customers.
Joe was very thorough and explained everything to me.
He was professional and very helpful to me today!
My car looked great and the hitch was put on we really appreciate the Honda dealers
Very pleased with Nathan and everyone was so friendly. We are moving to GA in a few days and this was relaxing and quick!
Waited for a year to get the parts for the recall on my Ridgeline. Had a 11 AM appointment and was told it was a 2-3 hour job. Tried to get status from 2-6 and could not get status. Finally was called at 5:45 and was told it was ready and that they closed at 6. They did tell me that I could keep the loaner until the next morning but had a medical test the next day and had to rush in traffic to get my Ridgeline back. Overall it was a very negative experience. I have driven only Honda vehicles for years but will look around at other companies for my next new car.
Please with service team and the person checking you car in.
Please with all the people checking your car in and picking up your car
Nathan was super nice and very efficient!
Very engaging and conscientious. Maybe better stated: sweet-natured and concerned for the customer.
I had an appointment for 1:30 to remove the looked lug nuts and replace these with regular ones. I never had a key for them when I bought this van from you. This should have been a fairly quick job. I do not understand why it took an hour and a half to do this. Obviously making an appointment is useless! This delay caused me to be late to my medical courier job...
Very pleasant experience today. Nathan was very helpful in getting me checked in and is knowledgeable about all of your services! Also I greatly appreciated the concierge service! Our driver Ashton was friendly and punctual! Your staff are all very friendly. Always a pleasure doing business there!
Courtney made an appointment for my service on the same day I called. Very professional and timely service.
Hannah was very courteous and checked in often to update me on the status of my vehicle’s service.
Parts ordered. Be back soon for the work. Hannah was a pleasure and fun to work with. Looking forward to working with her again.
Megan is awesome. Very informative, but not pushy.
Hannah is very knowledgeable and does a great job . If I had a dealership I would be very happy if she would run my service department
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