My only feedback would be asking if the additional maintenance recommended, for example replacing the spark plugs, checking with us to see when they were last replaced. We had them replaced with our 90k service at another mechanic in town. Suggest ALL possible maintenance makes me question how many other repairs are unnecessary…
GREAT car, that 2023 TOYOTA Corolla XLE Hybrid. Gorgeous dark blue paint, amazing acceleration, nice styling, very comfortable. Was a big fan of MAZDA for 28 years straight:1990 MX-6 & 2008 MAZDA 6. Now I am a BIG fan of TOYOTA!????????????
Juan was great and responsive. The shuttle service was a huge benefit and the driver was great.
Nestor and the team were excellent communicating managing expectations thoughtful and attentive. Thank you Nestor!
Austin excelled in assisting me with getting me checked in, helping with a courtesy driver, calling me with an update and explaining what was going on with my vehicle. Austin is a team player and attended to all my needs. I will definitely return in the future for continued business!
I am still interested in hearing about the certain Tacoma recall years for the white ice paint as mine does fit into that category of models
Amazing service provided by an amazing person!
I always feel like I'm being talked into doing more things for my car than I felt was needed. Granted, I am not a mechanic, but next time I would like THE mechanic to show me, on the car, what he thinks needs to be done.
he got me right in and right out which was nice and he made sure that the tires were left at the pressure that I had requested so appreciate the help. Thank you.
Very happy with the service. Thank you ????
Staff very helpful and communicated with me well.
i would buy a floor mat for 50 dollars but 110 dollars seems a bit too expensive. you had options for services which I did not need, such as an air conditioner cleaning, in yellow. I just did that a few months ago. you charge a 3 percent fee for paying with a credit card, also irritating.
I may trade in my 2014 highlander exl, 48k miles.
Oscar Tapia has excellent customer service skills and is able to handle multiple tasks at once. His personality and knowledge of his job are both important attributes for Toyota.
I always request Oscar because he seems to understand my needs & knows the history of my car! Besides he always has a bag of Cheetos for me. He listens & knows my circumstances. He is great!!!
Austin very professional and the team noticed that a fuse cover was missing under the hood. We will get it ordered and replaced ASAP to prevent dirt accumulation in the box. Austin showed us photos from prior tuneup when it was in place.
Thanks for the attention to detail that Walla Walla Toyota provided.
Excellent work, customer service and communication. Even have me a 10% discount d/t financial stress from cancer treatments.
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