Des was very friendly, but knowledgeable and professional. Kept us informed of our progress and which services will probably need at our next appointment.
All was good except James forgot to text me when the Toyota was done being serviced, so we waited longer than necessary in the waiting area.
**** has been a pleasure to work with each time he is my advisor.
The service was fine but the advisor had a patronizing tone throughout the visit, including when I brought up that I was interested in Sunbit to help pay. She asked how I even knew about Sunbit and I had to explain that I had applied years ago. That's when she finally told me the process to re-apply. At the end of the visit, she asked if I was approved and how much, I told her that it would cover what she quoted me for the day's service and she pulled it up to check again (which she could have just done in the first place). It just felt like it was expected for me to over explain myself and when I had questions, they were answered dismissively. I know my explanation doesn't sound horrible and maybe this is just how she tries to relate to others, but this experience didn't make me want to work with her again.
The team did an excellent job and I enjoy working with Hallie. She is great! The truck drives like new.
I was happy how a mistake in what part was shipped was handled and a rental free of charge was provided due to delay in vehicle being fixed.
**** does a great job with our services every time.
Clear communicated the findings. Described next steps of documenting my files. Helpful attitude
Hallie Helper was super nice and helpful.
You guys are amazing! Thank you!
Everything went great, an he got us out of there on time, because I had a Dr's appointment
We waited for six hours only to find out that nothing was done to our car and they couldn’t fix it until August when the part comes in. They also didn’t fix the recall on it either because they said that their equipment wasn’t working. I waited six hours for nothing I wouldn’t have been that mad if they would’ve told me earlier that they couldn’t do it, but I waited six hours. I had to come from another town an hour away so super unsatisfied. Since only thing they have to be done was to plug in the computer to make sure what was going on. Complete waste of time.
I made an appointment for oil change by calling Toyotas number and said Flagstaff for service but when I arrived I was told I did not have an appointment and it would take 5 hours. I called the main number again and was told they had it in their end I did have appt. Then I checked the check in for my vehicle and saw they were going to do a tire rotation too and I did not ask for that just an oil change. I was finally accommodated and **** apologized for any confusion
I appreciate Zac. His knowledge of vehicular systems is excellent and exemplifies that knowledge through relatable customer association.
We waited for our car more than an hour after it was promised. We did approve changing the cabin filter after an issue was identified during the regular service but had no idea it would take that much longer.
Our real dissatisfaction is that as we were driving away from tour dealership, the fan/blower started making a lot of noise which just increased as we drove. At some point the noise did stop and we decided to have dinner in Flag before heading home to Sedona. When we started the car to drive home there was blower/fan noise for a few moments which eventually stopped, and the A/C would not come on at all. It was working just fine before we brought the car in for service and on the short trip to the restaurant.
But now we have no cooling at all. We paid $400 for Hybrid Inverter Cooling and Blower service. Is this what controls the A/C? On the paperwork there also is mention of a coolant leak that Randy never mentioned and obviously wasn’t addressed. There is no explanation for our sudden loss of A/C other than something wasn’t addressed or identified properly during the time our Prius was being surfaced. Needless to say we are extremely unhappy, especially with this hot weather and the smoke from the Pocket Fire. I have a serious lung condition and absolutely cannot drive without A/C and the windows open. In addition, we have to go to Phoenix next Tuesday, which is even hotter.
So now I’ll have to spend more time and gas taking the car back to your dealership to correct this problem, which I fully expect you to correct at no additional cost to us. We have been customers of your dealership for many years and have been happy with your service and employees until today. I’m particularly disappointed that Randy didn’t inform us of any A/C problems. He’s always been so thorough and helpful in the past. Perhaps he wasn’t advised by the technician(s) that these problems existed or that the car wasn’t tested before it was delivered back to us. Whatever the reason, this is a serious problem on many levels, including medically, and I need the car to be properly serviced ASAP.
Extremely high winds are forecast for Friday, Saturday and Sunday and we must stay close to home since our residence is at the Southern mouth of Oak Creek Canyon and would be in its direct path if the fire turns South. Therefore, I would prefer a return appointment Monday June 29th at a time that our car will be given Priority and I will not have to spend hours waiting.
Please call me at ****-****-xxxx Friday (tomorrow) morning and advise how you intend to handle this serious problem.
Thank you,
Joyce (Recek) Cepek
2018 Prius Type 3
****-****-xxxx
James was terrific, highly professional, efficient, and productive. James carefully obtained all relevent information from me needed by the technicians.
Randy did a great job at taking care of me and my Tundra. Appreciate his attention to detail and high quality of customer service!
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