Always good prompt care and service.
Thank you sooo much for your help
Randy was great. He was kind, professional, and very thorough.
James, Randy, Tyler, the entire service and mechanical staff are excellent. Keep doing what you do your the best.
There is really nothing I can think of that could make the experience better. My car was serviced, and the recalls were taken care of in a timely manner and everything that. Zachary did was perfect. I’ve rated the dealership before as five stars and would do so again based on this experience.
Appreciate the help we received about tire problems
Zachery Butler was able to help me out before a long road trip. They checked if everything was in order and had some concerns about a few parts. I’m glad I made my appointment and got it fixed with Toyota Findlay, and can feel safe on the road.
I received exceptional integrity and attention from the service manager Randy Waites from my first phone call to Findlay Toyota through the whole service process. If I get Randy as service representative each visit than I look forward to returning when service is needed.
There is a known and documented problem with the rear seat sensor on our vehicle. It’s documented all over the Internet. We were told that there’s nothing wrong with the sensor. We would prefer to not be lied to, an acceptable response is “we are familiar with the problem, we don’t have a remedy currently but will contact you with a fix once one is available.”
Second, we needed the primary driver profile to be changed and updated. This is a standard service done by most dealers. We were told that they could not do that and to contact Toyota directly for assistance in making the update.
Overall it was a bad experience. Regretfully this is the only Toyota dealer in our town. Maybe in the future we’ll drive to another city for service in hopes of having a better and more honest experience.
Everything worked out very well
We Love Findlay Toyota of Flagstaff!!
Zach was great at communication and explained all that was done with my vehicle.
Jimmy was fabulous with customer service. So was his assistant he sent to bring my car back to me. Thank you
I was truly satisfied with my visit to Toyota service today. It was a pleasure working with Michael. He is a true professional and friendly person..
James was polite, professional and prompt. I couldn’t ask for more. He’s a keeper!
Michael is such a pleasure to work with and a credit to Findlay Toyota. He is always customer centered, courteous, clear and professional in his communication. I rely on his assessment of my car’s service needs with complete confidence. I hope his value is appreciated by Findlay Toyota.
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