It is always a pleasure dealing withh James he is always professional, courteous and knowledgeable. I believe he is one of your best employees.
That sounds fine…. thank you.
I don’t like being challenged on why I want to have an oil change. I have had an oil change every 5000 miles since I had the truck. After looking up my history the sales service person backed off and did what I told him!to do. I have a maintenance plan I bought too and that should have been used to pay for the oil change as he told me that it wasn’t covered. I bought it so it should be used nevetheless. I ended up paying for the oil change out of pocket. Never had this problem before, I will be using another Toyota dealership in the future as this is the second time I’ve had problems with this service team at flagstaff.
Des did a great job. His communication and follow through could have not been better. He is one that "does his job and does it well". Thumbs up and I will be back!
Excellent customer service.
Randy went over and above.
Des was very professional and provided every bit of info on my Tacoma during my trip to Findlay Toyota.
Easy, friendly service. Good communication, plus I really appreciated the car wash and vacuum! Great service all around.
I was informed that my tires would be rotated as part of my maintenance appointment. When I received my car that was the first thing I checked. You see, I have a bit of curb rash on my rim and after my first oil change the curb rash rim was moved to the rear passenger. When I checked yesterday, said tire was still there. If I understand correctly, that charge would have been charged.
Mike was straight to the point, gave an accurate time estimate, and was friendly. Very happy with the experience.
Thank you for making the 5000 mile maintenance check on my truck. I will enjoy the clean truck after it went threw snow, rain and mud from the recent storm.
Faster more straightforward service than usual
Very good customer service
Quick and friendly service.
Thanks for the above and beyond service
She did a great job and was very helpful! Thank you!
I received timely texts from him keeping me up to date with our service process. Easy and convenient to drop off our car the night before, Michael even got going with our car before our scheduled appointment.
Service fella was not very friendly. Informed of our vehicle needs yet stated that it was not necessary or it would cost us $200 and a 3-4 hr wait on top of a 5000 mi service check. Husband attempted to call and notify service desk about not doing the “extra” work (even though it was listed on the appointment comments. Service guy called back and stated that they didn’t do the adjustment and left it at that. No notification of the vehicle service being completed. Around 5:30pm, husband checked back in at Findlay to find out the service guy left and with no notification that the vehicle was done. This was a waste of time as the last service employee notified my husband that the service was completed at 3:30pm. This lack of communication was very frustrating when we have been waiting for hrs for a simple vehicle check.
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