Zachary was upbeat and honest about wait times. A great experience all around - as usual.
Zach was helpful and courteous.
I arrived at 10:00 AM. I had an appointment at 10:30. I was told it would take one and a half hours so my car should’ve been ready at 11:30. I made plans to meet somebody for lunch at noon and went for a walk. I returned to Finley Toyota at 11:10. I noticed my truck had not been brought back to the service bay I asked the service advisor to look into it. Long story short my truck wasn’t ready until noon and I missed my lunch appointment. I’m sure if I had not asked about my truck. It would not have been done until much later. I do not think it’s unreasonable to expect a vehicle to be ready when the service advisor advises that it will be ready.
Great attention to detail from both service advisor and the tech. Hallie's a real asset and I'm impressed with the level of care from the tech requesting my input to address a mechanical concern. Excellent customer support and service.
Very helpful & quick service!
Amazing and competent staff and mechanics! Thoroughly satisfied with the customer service experience!
As always. Everyone was professional
Mike was personable & attentive
Service was good, timely and friendly service
I found a bolt in my engine and my engine screeches when I accelerate as well it has a burnt rubber smell. I came in with a full take of gas and after paying over $20K I got my 4Runner back with a half tank of gas and my 4runner didn’t even have a car wash. I’d expect more after dishing out over $20K in fees.
**** was excellent in getting the service on the car completed… very professional.
They resolved my issue in a timely manner and communication was excellent.
James was very informative and professional. Thank you James
**** is so personable, listens, understands and accurately conveys the problem at hand for best diagnosis and resolution. Thank you!
Randy gives good service…customer oriented.
Hallie was excellent and very helpful! Thank you!
She is fantastic. Great knowledge and customer service
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