Excellent service from all!
Michael is always very helpful, friendly and professional. He does a great job of making technical car information understandable. Michael is a great ambassador for Findlay Toyota!
I had hopes that you could install our inverter. However, Randy told me that you would highly recommend not installing it, due to the potential for causing issues with the hybrid system. So we took the advice and decided not to install it.
Other than that, everything was great!
Thank you very much for the service we hot today n for explaining to make us underson
Zach was great! It was a pleasure working with such a great advisor with so much knowledge!
Hallie was super helpful!
**** is friendly and efficient. Nice that ghe floor mats were vacuumed!!
I am happy with the service, but can't quite understand exactly all the details. For example It does not say" oil and filter change" on the record. Just "synthetic". Please clarify.
Thank you,
Margaret
Appreciate the time and effort to make sure my vehicle is 100%.
Jimmy gave us the answers we needed and kudos to the service personnel for their work.
The work was done on time for the prize he told me it would be.
The organization is the best I’ve ever seen. We bought the RAV4 there and just had the first service. Both teams were excellent.
Super great service. Thank you.
The service rep was extremely rude. I was there an hour and 40 minutes before I was told an estimate of how long the service would take and apparently it was too much to expect from the rep. After asking why it would take so much longer to change my brakes than originally quoted he said “well I could’ve just charged you $2000 and had both sets of brakes changed” even though the front didn’t need it. I now have to schedule to come in again to get the brake work done and will adamantly refuse to work with that rep again.
Jimmy provides excellent customer service, communicates well and comes through when I need service or a repair with short notice. Great job and happy to work with him!
Only comment is that the service took a bit longer than estimated
. I believe this was due to a recall.
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