Bill as always been charming funny and courteous besides being knowledgeable. It's a pleasure to work with him. The unsatisfactory part was failing to hook up with the designated driver/vehicle(Uber/Lyft). I have an idea to improve/eliminate customer frustration or dissatisfaction. If someone calls me I'll explain.
Danecia is so helpful and so sweet,
Bill Horvat is always courteous and friendly. I enjoy having him as my service advisor.
Elda was very nice to work with. I will go to her for future service appointments.
Bill,as always, was excellent. A great service representative.
I am completely satisfied with the service and the quality and professionalism especially Mr Alejo Morales. Highly appreciated!
I was very comfortable with her customer service. Excellent communication
Service was excellent! Alejo is always courteous and professional and takes care of everything timely.
Elda did a great job throughout the process.
Very professional very patient and understanding and clear on the service that is recommended for my car. I’ve been with the company since 2007 and I appreciate her service in helping me. Keep up the maintenance with my vehicle vehicle.
Everyone and everything was good. Great service.
Yes. He was great as usual. 5 ⭐️
Great and professional service advisor!
Great customer service all around!
The best Lexus dealer service in California.
I brought my car in ONLY because of a recall. When I was called about the recall, I was informed that the part would be in. When I dropped off my car, I also was under the impression that the part was in. While at home I received a text that my car would be ready that evening, but they also found I needed 2 new air filters, to the tune of $264.47. I okayed that service. Later that evening I found out that the recall part was not in stock. I felt tricked into bringing my car in for 2 expensive filters. Lexus however took good care of me, with a loaner car and service. I would have rather skipped the whole process.
Everyone is accommodating keep it up
Anthony is professional,and polite..
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