Alejo was amazing! Was in a rush and he made sure I got out in time. Thank you!
Best costumer service , thank you Denecia
Sebastian is a professional, very friendly, responsive and effective. He is a pleasure to have as a service manager.
Bill is excellent and would go back to him every time!
Bill Horvat helped us with our service. Bill is the best. Always polite and gets our vehicle done quickly with no hiccups. Thanks Bill and Lexus team for being complete pros!
Front panel was damaged during the service
would be happy to, my experience was 5 star
Bill was very accommodating and took care of the car in such a short time. Also provided a loaner car which was much appreciated. He is an excellent service representative of Lexus dealership.
Very satisfied with the service of my card. The service representative wad attentive and explained the details fully. Very kind and intelligent service rep.
Always a pleasure working with Sebastian he is always so caring and professional ????????
Thank you Sebastian for your help.
Always amazing experience with Mr Anthony Pastoral.
Very good service and helpful in calling Uber, as I needed to get back home to help a neighbor.
Mr. Alejo Morales was an amazing person to work with. My car is running smoothly. I will stay in the store in Van Nuys just because of the services.
Laura V
I had an outstanding experience servicing my 2019 Lexus LX 570, and I can’t say enough great things about Bill, my service advisor. From the moment I arrived, he was professional, respectful, and incredibly attentive. He kept me informed throughout the entire process, made everything simple and stress-free, and truly went above and beyond to make sure I was taken care of.
Bill’s honesty, responsibility, and exceptional customer service made this one of the best dealership experiences I’ve ever had. It’s rare to find someone who genuinely cares about their customers the way he does.
Because of Bill, I will absolutely be returning for all of my future service needs. If you’re bringing your Lexus in for service, I highly recommend asking for Bill. Thank you for making the entire experience so smooth and enjoyable!
Very friendly and polite service.
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