I had an outstanding experience servicing my 2019 Lexus LX 570, and I can’t say enough great things about Bill, my service advisor. From the moment I arrived, he was professional, respectful, and incredibly attentive. He kept me informed throughout the entire process, made everything simple and stress-free, and truly went above and beyond to make sure I was taken care of.
Bill’s honesty, responsibility, and exceptional customer service made this one of the best dealership experiences I’ve ever had. It’s rare to find someone who genuinely cares about their customers the way he does.
Because of Bill, I will absolutely be returning for all of my future service needs. If you’re bringing your Lexus in for service, I highly recommend asking for Bill. Thank you for making the entire experience so smooth and enjoyable!
Very friendly and polite service.
Sebastián was amazing! He is an asset to your team.
Danecia is the best! So welcoming, and so patient even with a picky customer like myself. I’m glad to have a trusted service advisor at my local dealership, and one with the experience and knowledge to get things done right.
Denecia was great. A clear communicator and very customer focused! She was on top of every concern and followed through to the end
Thanks so much for the great work!!
Ok, I will be waiting for the email.
Excellent service advisor. Techs worked cleanly and precisely. Questions were asked and all my concerns were addressed as needed. I inspected all work and was completed in a clean and professional manner. Thank you for your professionalism. 10 out of 10!!!
I love Keys Lexus. I have been coming to keys for
20 plus years. You have serviced all of my Lexus vehicles. Anthony is Amazing. I could not have asked for a better representative. He always takes great care of me and my vehicle.Keys is lucky to have him.
I am completely satisfied with the service provided to me by Anthony Pastoral at Lexus Van Nuys. Thank you.
Anthony was very professional, the service experience was very smooth
Bill is professional employee. Always treat all with respect.
I'm touched by your kind service
Very efficient
Thank you for your su
Danecia was great, this was my most hassle-free visit ever. I barely drive but I had a feeling my car was in good shape when I came in and I had the tires rotated and balanced at Costco 2 1/2 days earlier so I knew they were good to go already and I informed the service dept of that in advance.
Bill Horvat has always taken care of our service needs-going above and beyond customer service expectations! He’s definitely a value to your Keyes Lexus family and ours.
Very pleasant experience with stuff.
Everything done in time.
She was excellent and professional thank you
Not sure if I would keep coming to Keyes if Bill left. He's helpful and honest which is invaluable to me.
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