Roberts Toyota Auto Repair Service

Aiden was wonderful. It was a pleasant experience.

I didn't have to wait a long time .It went quick.

William didn’t bring his truck to Roberts for his service. I am his wife and I brought his truck in. Now I’ve brought his truck there on one occasion before. So I’m not exactly sure on your protocol on your service work but I remember that I’m not supposed to park the truck in the lot but pull it in front of the bay doors. So with all of that being said I pull in and there is a nice young man helping the little older lady that was two cars ahead of me. So I walk inside and stop at the same desk I stopped at last time where a lady was sitting before. Not on Monday there was a man there and I could see he was clearly busy so I stood there quietly waiting for him to finish what he was doing. He never looked up from his computer didn’t even glance in my direction and said rudely they can check you in in there. I apologize and told him I’m sorry I’ve only been here once before for service. The man in the smaller office behind the desk was coming in the door from the shop and helped me quickly and was nice. But had my first impression of your dealership be judged on the first gentleman I would never return. I can understand being busy but you still need to be polite to your customers. I’m also glad I had been there before to know that you do have some friendly staff. The saddest part is I don’t know his name but I’m pretty certain that he is one of the managers in that department. As far as everything else it went well and I was done in less than a hour.

Excellent work always communicates perfectly

Michael was courteous and competent providing excellent customer service. I enjoyed my experience with him and the dealership today.

Thank you so much! The service was fast and perfect!

Fantastic service as usual! Thank you so much!

Patrick is always professional and I appreciate how he explains items being addressed.

Ask for washer fluid to be filled. No fluid in front windshield. If there was a problem m, I should have been told

On time, didn't have to wait for service, professional

Your staff were all so very nice to me! Thank you!

Great service!

Service was done quickly and service rep was friendly

Fast and friendly service as usual. Thanks.

It would be great if you could get a shuttle. It makes it difficult to bring my car in for service if I have to spend hours waiting in the dealership.

Staff was nice. Service was fast. Thank you

Everyone at Roberts Toyota is always so nice and professional. Thank you.

OK

Always good prompt service.

Very professional