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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1625 reviews 63%
4 star 514 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Mary R.
2 out of 5
1/22/2025
Was not provided with a paper copy of service report was told that due to system being digital they do not provide paper copies. Also why doesn't the service facilities have access to the records at other toyota service facilities to see what has been done. Otherwise I was pleased with the service.
Debra C.
5 out of 5
1/22/2025
I trust and appreciate the service I get at Roberts Toyota Dealership
Dana C.
5 out of 5
1/21/2025
He was a very professional representative that was a pleasure to work with.
James B.
2 out of 5
1/21/2025
Thought it was longer than it should have been
Eve S.
5 out of 5
1/21/2025
Quick courteous service Clean facility
Bruce C.
5 out of 5
1/21/2025
Great service department!
Ricky W.
5 out of 5
1/19/2025
Thanks
Leslie L.
5 out of 5
1/19/2025
Was kept informed each step of the way
Daniel L.
5 out of 5
1/19/2025
Everything was good
Mark R.
1 out of 5
1/19/2025
Every employee was super nice. Only problem with my maintenance visit was that my tire pressure was apparently not checked (3 were low) and the sensors had not been updated so I had to return to the dealership to get that corrected ; should have been done right the first time.
Allen L.
4 out of 5
1/19/2025
Like ya, but have Toyota make a v8 again
Ashley S.
1 out of 5
1/18/2025
I had an appointment at 9:15 at 10:40 asked for an update and my car hadn’t even been worked on. After asking I was told it would only take 15 minutes once they got my car in.
Phyllis S.
5 out of 5
1/18/2025
He was very courteous and helpful!
Mike B.
5 out of 5
1/18/2025
The whole process was very easy and convenient.
Carole W.
4 out of 5
1/18/2025
I waited at least 2hours for my car to be flushed…….too long but your people were super nice and I am patient especially for a good job May all be better soon! ????
Jean B.
2 out of 5
1/18/2025
At time of service write up, I asked for a complimentary car wash. It didn’t happen.
Shannon T.
5 out of 5
1/17/2025
Great service. Fast and convenient.
Darla J.
4 out of 5
1/17/2025
Had issues with our new Highlander and was grateful to get it back same day. Thank you
Deborah G.
5 out of 5
1/16/2025
Larry Fee is a GEM!!! He always takes care of me. He’s always kind and goes above and beyond to be sure everything is wonderful before we leave. I wish more people cared like he does.
Charles M.
2 out of 5
1/16/2025
I brought my van in for a leak. An accurate “Multi-point Inspection” was NOT DONE ON THIS VISIT or the actual problem would have been noticed under the *under the vehicle - Fluid Leaks section of the inspection was marked in the green as if there was no problem. Something was fixed to the tune of $900+ but it did not resolve the leak *(it was actually an oil leak that was the problem) - which now will be an additional $900+ to fix that). I’m not sure that what was fixed first was even something that I would have fixed or if it even “needed” to be fixed. I have 6 Toyota vehicles and I am constantly a part of this service department. I never have doubted the suggested service recommendations given until this point.

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