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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1608 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Jennifer C.
5 out of 5
4/23/2026
He was very polite and informative.
James G.
5 out of 5
4/23/2026
Larry, Keren and Michael service team provided the highest ranking customer service I have ever had at the Roberts Toyota Service dept. They took great care of my 2025 Tundra TRD Rally, and made sure I was completely satisfied with my visit, and services rendered. Thank you Larry and team for a job well done!
Sissy S.
5 out of 5
4/23/2026
Excellent service as always!
Eddie R.
5 out of 5
4/23/2026
Sean was excellent! He answered all my questions, and got me in and out. Highly would recc Sean and i will be coming back to him!
Jean J.
5 out of 5
4/22/2026
Service was performed in a timely manner. Service recommendations are comprehensive. Services needed explained well in a courteous manner. Thank you.
Lynn C.
5 out of 5
4/22/2026
Chris was great. He was polite and explained everything that was done on my car.
Rick S.
5 out of 5
4/22/2026
Great service
Margaret L.
5 out of 5
4/22/2026
Your service team is top notch always completely satisfied
Diane H.
5 out of 5
4/22/2026
Great fast service, great people
Joel H.
4 out of 5
4/21/2026
SEAN PROVIDED ME WITH GREAT SERVICE, VERY INFORMITIVE ABOUT MY CARS NEEDS , SERVICE WAS FAST AND ON TIME
Coy B.
5 out of 5
4/21/2026
Great job thank you
Rose G.
5 out of 5
4/19/2026
Great service. Thank you, Rose G
Ken R.
4 out of 5
4/19/2026
Scheduling is difficult, takes a week's to make an appointment. The staff just is NOT friendly. The car doesn't get started on until 30 to 60 minutes uses passed your appointment time. Your waiting area is terrible. You really need to visit other toyota dealerships and see what high class looks like. I'm considering trading my car in for a new one but I can't do it here, I'm sure you can make a good deal, but your service center lacks so bad, I'm looking to go to Springhill, not for the service center and friendliness of their people.
Timothy E.
5 out of 5
4/19/2026
Michael handled my car with care. Customer service from drop off to pick up was exceptional. Thank you!
Timothy B.
1 out of 5
4/19/2026
Got there at 12:15 I was early asked how long it would take he said hour and thirty minutes so I sat for a hour truck didn’t move went up to him and he said your appointment wasn’t till one o’clock so I got my keys and left I won’t be coming back I’ll take my business to Coolsprings for now on I’ve bought a lot of cars from Roberts never again service department is absolutely terrible
Robert F.
5 out of 5
4/18/2026
As always, completely happy and satisfied with my service. Friendly, professional,courteous as always. Great attention to detail. Thanks.
Mike S.
5 out of 5
4/17/2026
Great work and great people. Thanks!!
Sheila B.
5 out of 5
4/17/2026
Wonderful job very prompt
Sean C.
2 out of 5
4/16/2026
Service was fine. My only complaint is that I called ahead of my visit to ask if the dealership still supplied uber vouchers when guests were dropping off their vehicles for service and needed to get back to work, and was told yes. It would have been good to know that this was just a one time service. It wasn’t until I got there and asked for the uber voucher that I was told I didn’t qualify since I’d used it the last time I had service done. I ended up calling someone to pick me up and it worked out, but for the next guest, maybe just let them know ahead of time that it’s a once and done kind of perk.
Jennifer H.
5 out of 5
4/15/2026
Staff is always so nice and friendly. Never have had an issue. Great service!

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