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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1677 reviews 63%
4 star 527 reviews 20%
3 star 57 reviews 2%
2 star 209 reviews 8%
1 star 196 reviews 7%
Review Us
Susan B.
5 out of 5
6/4/2026
The whole experience was seamless!
Dustin B.
4 out of 5
6/4/2026
Thankful yall always help me out when I make an appointment to get serviced. In the future I would like to be informed what specifically needs to be serviced to keep the vehicle under warranty when I call to schedule an appointment. Also the the correct qoute for payment of services so I can budget my funds.
Codey R.
2 out of 5
6/4/2026
I tried to call the dealership but you guys were already closed. Shortly after picking up my vehicle, my dash pops up a new alert saying Fr active spoiler malfunction. I live 45 minutes away from the dealership. Can someone please reach out to me and let me know what I have to do to get this new issue resolved? I researched online what could cause this issue, and it appears there are several ways this could be caused by a technician during an oil change.
Kurt K.
5 out of 5
6/3/2026
Good job
William B.
3 out of 5
6/3/2026
Checked all things needed to check
Deborah W.
5 out of 5
6/3/2026
Thank you
Ashley M.
5 out of 5
6/2/2026
Mikey is always the bomb, even when my car makes me feel like a lunatic. Thank you!
Dwight B.
5 out of 5
6/2/2026
Chris did a great job with our car and kept us informed of the progress.
Umberto G.
1 out of 5
6/2/2026
Mike was excellent as a service advisor. The mechanics were able to correct the issue with the screeching brakes that was missed during last week visit. Unfortunately in the process they disturbed the interior of my vehicle. The cover protecting the interior carpet on the folded floor was removed and the interior was stained with dark grease and soot. This was unacceptable. I was told I would receive a call from the service manager regarding this total disregard for the vehicle, but I have not received it as of this writing.
Christopher R.
5 out of 5
6/1/2026
Excellent service as always.
Danielle H.
5 out of 5
5/30/2026
Mikey was great! All the people are great! This was my 2nd time in, I moved from Franklin to Columbia and look forward to making my next purchase from you guys. The service department treated like I have been a longtime customer, but this is just the beginning! Thank you!
Paul J.
5 out of 5
5/30/2026
Excellent ????
Robert F.
5 out of 5
5/30/2026
From my initial phone call to checkout and everything in between, I was, as always, totally happy with my Robert's Toyota Service crew. Friendly, helpful, competent, & professional.
John R.
4 out of 5
5/30/2026
I'm happy for now!!
Ronald L.
2 out of 5
5/30/2026
No call back or text on status / schedule of extensive repairs, which would have helped me plan my activities.
Monique S.
5 out of 5
5/30/2026
Thank you
Tom H.
5 out of 5
5/29/2026
Sean is a gentleman in the tradition of every employee I’ve dealt with at Roberts over the years. Thank-you Sean
Joshua F.
5 out of 5
5/29/2026
Sean did an outstanding job. He is very knowledgeable, efficient, and communicates well with customer. Thank you!
John H.
5 out of 5
5/28/2026
Awesome Service and it’s Greatly Appreciated!! Thanks!!
Rui D.
2 out of 5
5/28/2026
Here’s your text with corrected punctuation and improved readability while keeping your original tone and message: Another dishonest dealer in Columbia. My wife has a Toyota RAV4 and took it to Roberts Toyota of Columbia because Toyota gives you the first 3 oil changes and tire rotations for free. Well, not really — you paid for it with the car. I am a retired automotive technician with over 45 years of service. The last time I took it there, it did not feel like they rotated the tires, so this time I marked them. He called me and told me my wife’s car was done. I grabbed the paperwork, walked to the car, and the tires were never rotated. I approached the service writer, told him, and showed him the pictures. He told me they did rotate them, but only on one side. I marked both sides. Lies, lies, lies. So if you go there — which I would not recommend — mark your stuff, whatever you’re having done.

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