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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1613 reviews 63%
4 star 511 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 192 reviews 7%
Review Us
Colton T.
4 out of 5
3/29/2025
Gimmie a high offer lol
Sandra R.
4 out of 5
3/28/2025
Tires look awesome
Steve R.
5 out of 5
3/28/2025
Great person to deal with. Good service time today!
Nancy G.
5 out of 5
3/28/2025
Really love the service from everyone their, very helpful!!
Aidan M.
5 out of 5
3/28/2025
Michael is the greatest service advisor in the history of service advisors. I was blown away by his professionalism and kindness. Keep up the great work
Joy M.
1 out of 5
3/28/2025
Was due for tire rotation, and Roberts could not find the key …..!
Kris S.
4 out of 5
3/27/2025
Every part of the process for having my truck serviced was professionally initiated and completed. I would recommend Roberts Toyota to others.
Anna C.
4 out of 5
3/27/2025
Oil change and tire rotation done in a timely manner. Friendly greeting and quick take in.
Francis E.
5 out of 5
3/27/2025
was able to get scheduled very promptly,service was very attractive.
Mark W.
5 out of 5
3/27/2025
Great service with ultimate attitude. Also got it done quickly!
Peggy H.
5 out of 5
3/27/2025
Very friendly and knowledgeable about what I wanted and needed to keep my Toyota Rav 4 in service Amazing customer service
Annette L.
2 out of 5
3/26/2025
It takes three hours even after making an appointment for an oil change. I couldn’t even get anyone to give me an idea of when the service would be ready after 2.5 hours. I am not happy with the service at Roberts.
Rosemarie H.
4 out of 5
3/26/2025
Michael was very polite and professional! The only minor issue I had with my experience today was the wait time for my vehicle. Over two hours for an oil change! Not faulting the technicians or staff but maybe over booking of appointments. Thank you!
Richard R.
1 out of 5
3/26/2025
Before driving 1-1/2 hours I was told it would be covered by warranty. When arrived was told would cost $200 just to identify the problem—no warranty! I left and drove another 1-1/2 hours.
Michael S.
5 out of 5
3/26/2025
Thanks!
Dennis F.
5 out of 5
3/25/2025
Micheal always provides great customer service!
Tedra A.
1 out of 5
3/25/2025
Had an appointment at 11:15 and got there at 11:00. Waited an hour and went to see if it was about done and they hadn’t even started on my vehicle. Someone was late and they put them before me. I had to leave because I had an appointment. My daughter started taking her vehicle to Franklin because of this kind of service. I may have to do the same.
Stacy L.
2 out of 5
3/25/2025
the bill was stated 599.$ charged 711.$
Jose T.
5 out of 5
3/25/2025
Larry is very professional
Tonya S.
1 out of 5
3/24/2025
Came in for oil change. They did not tell me that there was a leak(engine, transmission, diffs), although they marked this on my receipt. But they did try to upsell me on alignment and air filters. Went back to see what was leaking. They wouldn't tell me anything except I had to set up an appointment to see what was leaking. Rediculous that they didnt mention the leak. Took it to Beaman Toyota. Won't be back to Robert's

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