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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1612 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Sharon H.
1 out of 5
8/7/2025
We scheduled an oil change and we’re stuck at your dealer for 3 hours. Never again.
Cynthia B.
4 out of 5
8/7/2025
Service was fast and glad they are open at 8am and didn’t have to drop my keys of in a drop box ,the only thing my husband did mention is that someone came out and told him to move the truck and wasn’t very nice about it .
Christopher P.
1 out of 5
8/7/2025
Chris told me the repairs to the brake system were covered by some sort of warranty and that the parts were ordered and then weeks later when the car was supposed to be repaired he called and said the repairs aren’t covered.
Kenny H.
5 out of 5
8/6/2025
Thank y'all and hope to continue doing business with you.
Melisa P.
4 out of 5
8/5/2025
The service was fine. I asked the attendant why spark plug replacement on my Highlander was so expensive. He explained the location of the spark plugs is difficult to access. I drove to Columbia for this service because the price was lower than Franklin. Toyota should keep in mind service on their cars.
Jeffrey H.
3 out of 5
8/3/2025
Glad I went to the dealership
Connie M.
5 out of 5
8/1/2025
All good
David F.
5 out of 5
7/31/2025
None
Heidi O.
1 out of 5
7/31/2025
I had to wait an hour and a half for them to take pictures of my 4 whelks and give me approval for warranty coverage. I would understand if there were lots of other customers there. But I got right in. There did not seem to be any semblance of concern for the customer’s time. Then, once done, I had to call 5 times and leave 2 messages to get someone to email me the claim information to hire the work done. Finally about 5 hours after first calling I finallyI received it.
Billy C.
3 out of 5
7/31/2025
You made a key. That can be done at many locksmith shops at a lower price. The key works ..as one would expect.
Donna O.
4 out of 5
7/31/2025
Everyone is super nice when I go to the dealership.
Penelope L.
4 out of 5
7/30/2025
Everyone I spoke to and worked with was fabulous. I so appreciate the great service I get each time I come in. I had an actual issue to have fixed this time and the woman I spoke to got me in the next day and was super helpful. Love your service department!
Gary L.
4 out of 5
7/30/2025
Larry always goes out of his way to care of us. Roberts is a great dealership
Kelly D.
5 out of 5
7/27/2025
Conner was polite and professional. I was given great service.
Marshall S.
5 out of 5
7/26/2025
Michael Hughes was very friendly, professional,and helpful
Duncan P.
4 out of 5
7/26/2025
Thanks to Chris and Larry for helping me to understand my 4wd truck's maintenance requirements.
Doug C.
2 out of 5
7/26/2025
I’ve written my comments all over and called your facility with no return call. This is the third request for detail you have sent me. I’m not satisfied. Your service is subpar.
Consuelo J.
5 out of 5
7/26/2025
Chris provided excellent customer service.
Vicki A.
3 out of 5
7/26/2025
I was there over an hour which a long wait for a tire change.
Sidnye A.
5 out of 5
7/25/2025
Connor is the best! Thank you!

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