About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1609 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Karilu R.
5 out of 5
11/26/2025
She was friendly and knowledgeable. Quick to help me get in and out
Robert P.
5 out of 5
11/26/2025
Thank you.
Teresa L.
5 out of 5
11/26/2025
Thanks!
Connie G.
1 out of 5
11/26/2025
We waited over 3 hours for an oil change and battery compartment work because of the recall on my Rav 4: ridiculous!!
Angie G.
5 out of 5
11/25/2025
Chris was very thoughtful and helpful in getting a tire quote for me.
Jerry H.
5 out of 5
11/25/2025
Good job!
John H.
5 out of 5
11/25/2025
Chris was wonderful and very helpful today and so was the receptionist Keren Griffin.
Joyce C.
5 out of 5
11/23/2025
Everything was done in a timely manner and the service was great!
Elliot R.
4 out of 5
11/23/2025
Good service and honest opinion. Never any issues when we bring our vehicles in.
George S.
4 out of 5
11/23/2025
Excellent job right on time
Donald P.
4 out of 5
11/23/2025
I will be happ Thanks
James M.
5 out of 5
11/23/2025
Appreciate your service in a timely manner and thoroughness
Ricky L.
5 out of 5
11/22/2025
He was so friendly and kind. And helpful.
Rhonda T.
5 out of 5
11/22/2025
Very friendly professional and fast
Nickolas H.
4 out of 5
11/22/2025
Omg Mikey is the best
Scott M.
5 out of 5
11/21/2025
Good job. Good communication
Michael B.
2 out of 5
11/21/2025
I was given an estimate for replacing a diagnosed “defective steering column” on 2017 Camry SE with 51,000 miles. I have routinely brought my car to your dealership for routine maintenance since I purchased it from you in April/May 2017. I was told by the service advisor that this problem was extremely rare. My car was kept in your shop from Nov. 3 til Nov. 20, 2025. I was notified by text that the car was ready for pick late afternoon on Wednesday Nov. 19. I found out, when I arrived to pick up the car, that the bill had increased from ~$2700 to $4400 due to a defective computer control module. No one had notified me of the “unexpected major cost increase”. I understand estimates are just “estimates” and additional parts can be found that need replacing. Just imagine the “sticker shock” when you go in to pay for $2700 of repair work on what is considered as a “bullet proof car” and you are presented with a $4400 repair bill! It was a real challenge not to loose my cool. Please save your customers this type of experience in the future. They might not maintain their composure. - Michael B
W W.
4 out of 5
11/21/2025
Best Toyota dealership in Tennessee!! I always get treated special. I will buy all my next vehicles from Robert’s!!!
James S.
5 out of 5
11/21/2025
Excellent service!
Pamela V.
1 out of 5
11/20/2025
Michael was argumentative and disrespectful. I was in to resolve an issue with my wiper fluid. It turns out Michael made a conscious decision to withhold the fact that there was a crack in the receptacle and the result of that decision caused a series of problems for me. Upon my departure, he sarcastically said “God bless you”, which he never had previously and it was in a very disrespect tone. It was extremely offensive. I will be contacting management to have him removed from my account because I refuse to deal with him again. I expect better of Toyota.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.