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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1631 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Matthew F.
1 out of 5
11/12/2023
There is a 15% off coupon on the website that doesn’t list a maximum discount. Larry told me the dealership limit is $100. The limit should be on the coupon as other area Toyota dealers list the limit. This is not good advertising, and when I mentioned I would be using one of the coupons when I dropped off the vehicle I wasn’t told about the maximum. I was expecting to save about $300 and instead was only allowed $100. The vehicle was ready when Larry promised so I appreciate the good service. I have three vehicles serviced here routinely and have always had a good experience.
John N.
5 out of 5
11/11/2023
Everyone was friendly and explained all the service being performed
Elias A.
5 out of 5
11/10/2023
Totally satisfied ????
Marian B.
5 out of 5
11/10/2023
No problems
Kay B.
5 out of 5
11/10/2023
Outstanding service
Charles H.
4 out of 5
11/9/2023
Great and timely service however initial estimate was revised -up $300- while I talked with service rep who blamed it on “the computer “. Not very reassuring
Joseph D.
4 out of 5
11/9/2023
If you provided a quick car was after servicing my vehicle, I would be willing to share my satisfaction with people looking for a place to have their cars serviced.
John R.
5 out of 5
11/9/2023
Thank you for taking care of my needs.
Preston R.
5 out of 5
11/7/2023
Larry is super awesome at what he does, always puts the customer first and want to make sure that the customer is taken care of. High level of professionalism and customer service.
Holly T.
2 out of 5
11/7/2023
Waited 2 1/2 hours for them to tell me my computer software needed to be refreshed. $345 for an ecu reboot on a car that is only two years old. Completely ridiculous. Everytime I come to get my car serviced there is an issue. Waiting hours even with an appointment, trying to upsell to something not needed, or completely rude customer service. I will not bring my vehicle back to Robert’s Toyota.
Melinda R.
2 out of 5
11/6/2023
I felt like I should have taken my business somewhere else.
Scottie G.
4 out of 5
11/5/2023
We didn’t have a appointment he worked us in on a Saturday afternoon for a 15K miles service. We were really impressed that our lug nuts were tight, valve stem caps were on and the communication was great there unlike Beaman Toyota in Nashville
Beverly M.
5 out of 5
11/5/2023
Everyone was helpful, polite and quick!
John H.
5 out of 5
11/4/2023
Quick
Megan A.
4 out of 5
11/4/2023
My only thing with the Roberts Toyota in general that I don’t understand is this. The first oil change and tire rotation was done earlier this month. When I brought it in, I was told I needed to do a break flush and something else that’s due every 50,000 miles. I bought my truck from y’all with 55k miles on it. Why wasn’t that service performed BEFORE I purchased the vehicle (if it’s a safety thing as I was told at my last oil change). I wasn’t informed about it until that first oil change.I haven’t done it yet bc of the cost but that also concerns me.
Sandra M.
5 out of 5
11/4/2023
Your service team has improved soq3 much since my 1st encounter back in 2007. Thanks for making the consumer feel confident in making the vehicle choice.
John C.
3 out of 5
11/4/2023
May consider a trade on a 2018 Buick
Lillian C.
5 out of 5
11/4/2023
Very happy with the service and all the people working there. Very professional with good and fast service. Lillian.
Donald K.
5 out of 5
11/3/2023
Quick service, no complaints. Fair price also.
Carlyle E.
5 out of 5
11/3/2023
Good people lots of smiling faces made me feel at home thank yall

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