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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1631 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Matthew W.
4 out of 5
3/21/2024
I appreciated that Michael knew who I was based on my car and the time I pulled into the garage. Even at Cool Springs Toyota, appointment scheduling feels meaningless because I end up waiting as long as anyone else and certainly feel unexpected. So, major kudos! I appreciated the repair of the bad wheel bearing being covered under warranty because I had clicked a few miles over the 25k point in my drive from home to the garage. More importantly, Michael immediately led the conversation about what was wrong with my car by letting me know upfront that my warranty was covering it. Pretty much a pleasant and stressless visit despite needing a legitimate repair.
Nick A.
5 out of 5
3/21/2024
Pat is definitely an asset to Roberts Toyota. Great communication and service skills.
Jill C.
5 out of 5
3/21/2024
As always, Pat is always the best!!
Samantha R.
4 out of 5
3/20/2024
Ole Mikey did a fantastic job! I had a nail in my tire and they got it replaced asap! 10/10 fantastic people
David J.
4 out of 5
3/19/2024
20 years coming to Roberts! Thanks
Charles F.
1 out of 5
3/19/2024
Almost two hours for an oil change that was scheduled is unacceptable and this was the second time in a row. Most likely not coming back. Shop needs to be managed better.
Donald V.
1 out of 5
3/18/2024
Took a week to diagnose problem and provide a repair estimate.
James R.
5 out of 5
3/16/2024
Very appreciative of Larry and the rest of the staff at Roberts Toyota!
Bobby H.
2 out of 5
3/15/2024
My appointment was for 8:00 and I didn't get out of there till 15 minutes after 11:00 the mechanic did a great job but you need more people to help him because you made too many appointments for 8:00 for him to do a lot of work on a lot of cars
Jill C.
4 out of 5
3/15/2024
Pat is great!!!
Barry W.
5 out of 5
3/15/2024
Service was extremely timely and weight was comfortable.
Carrie K.
4 out of 5
3/15/2024
Larry was gracious, considerate and went to great lengths to thoroughly explain details about the extended warranty I purchased (in May ‘23 when I bought the car) that were NOT explained adequately at the time of purchase.
Marsha S.
5 out of 5
3/14/2024
Larry was extremely nice very informative and very helpful.
Robert H.
5 out of 5
3/12/2024
Thank you
Ira B.
5 out of 5
3/12/2024
Excellent service. Kept me informed about the car.
Jaime K.
5 out of 5
3/12/2024
Michael was patient with my sixteen year old handling his first adult mishap. He was thorough and informative with us both.
Sharon M.
5 out of 5
3/12/2024
Thank you for being so kind.
Robert B.
4 out of 5
3/12/2024
I greatly appreciate the effort given to get the issues completed from Patrick and his team.
John M.
5 out of 5
3/12/2024
Pat was Great, very professional and a good guy all around!
Tracy M.
5 out of 5
3/11/2024
Excellent service as always!

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