Jerrad answered my questions with his knowledgeable answers. And no hesitation. Had computer issues but handled it calmly and professionally.
As always the service appointment went well. I was treated with kindness and courtesy. Thank you!
Service was excellent and matches past experience with Evans Toyota. Every employee that helped me was kind, knowledgeable, and timely. The work done on my vehicle seemed to go well and my issues resolved.
No issues with the people at Evans. My dissatisfaction is centered on the completeness of my recall repair on my first visit. Once the initial repair was complete it seems a final confirmation step was missing or skipped to verify the fuel gage reading was correct. Not a big deal but making a second visit was not planned. I will still consider Evans as my Toyota dealer.
Had to email jerrod to get an appt. Could not call in. The girl that answers the phone for the service department is useless
I always get the servers here for my Toyota HIGHLANDER, happy with everything that been provided by the crew’s members, Thanks
Greeted me upon arrival and kept me informed of work in progress.
Jeremy and his team are very helpful and knowledgeable about cars, went above and beyond in their work. Very satisfied with the service I received today. Thank you so much for taking care of my car.
Jerrad was friendly & knowledgeable with the problem with our car!
Fast, friendly service by capable and knowledgeable people.
I brought my car in because a low tire light came on. The service person said it would take 30-60 minutes. After sitting for 90 minutes I walked out to the service area. I didn’t see the person who checked me in but I saw my keys sitting on his desk. I was looking at my paperwork when another service person said he would help me. I can’t help but wonder how long my paperwork sat on a desk and how long I would have had to wait before the service person said my car was ready. Made me upset to think about the time I wasted because no one was covering that desk.
Jared was excellent with his customer service and continued to keep me informed about my vehicle. I appreciated his “no nonsense” approach to my needs and was a great listener. I will continue to return to Evans Toyota and ask for Jared to manage all of my car’s service needs. Thank you!
I'm not entirely sure why there's scheduled appointment times when it takes over an hour to complete. I checked in at 12:48 and we paid around 1:17. I find this ridiculous and unacceptable, especially with the prices charged. I also didn't receive and inspection report or any possible concerns regarding my car. Needless to say this was my last visit with Evans.
They didn't top off fluids. John wasn't available for my discount for loosing my key last time at Evans.
Thanks to Derek for the great service on my car this week.
I will return with future service.
Everything was good and fast
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