Communication with customer is important. Very happy with the customer service, not the service/part delays.
Heidi is the best service manager I’ve dealt with within the last two years.
April is a great worker and representative for Reiselman Ford in Dickson, TN. She was accurate in the amount of time it would take to service my vehicle. The mechanic did find an additional issue with my car, and April was able to explain the problem to me and place an order for the necessary parts.
Good communication and on time for appointment. Explained the process before starting.
April was great! She messaged me back multiple times about the status of my vehicle and was very professional!
April is great to work with. She always takes care of our vehicles and keeps us informed.
Our service advisor Heidi did an amazing job. She kept us informed throughout the process. Our frustration came in due to the fact that the truck was on site for nearly 2 months. We were told two different days that it would be completed but it was nearly 3 weeks later when we got it back. Other than that, we are satisfied with the results.
Very nice young men and women ! Easy to deal with, friendly & professional.
I was very pleased with the service department, always friendly and very professional. Took my vehicle in for routine maintenance and oil change. They were very prompt and the waiting time was minimal..
April was great to work with. Providing great customer care and honesty, she resolved the issue with my alignment service with no questions. Thank you and please share my gratitude. Thank you
Joe Asselin
Jonathan was very professional, very helpful, and did a fantastic job!
Dr. Kirk
Very pleasant place to go.
Very good thank for your help
Jonathan was friendly and very helpful
I was told two days in a row that my truck would be delivered to my place of work. Got my truck back two days after the last time I was told that. April is probably the best customer service person you have on staff. From what I have seen, she handles the majority of concerns by customers. The times I have previously my been in the service department I noticed she is waiting on people, answer phone calls and running all over the place taking care of business. Two other folks were in slow motion. From my experience as a manager in two different jobs, she needs more help. Train others to do what she can do. She also deserves a raise or a huge bonus.
The repair appears to have completely fixed the problem. This is just as I expected since Jonathan was the service advisor responsible for the repair.
I have dealt with Jon previously at another dealership , and he is thorough, persistent, competent, and courteous.
He is always a pleasure to deal with! In him you have a winner.
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