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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2970 reviews 69%
4 star 895 reviews 21%
3 star 96 reviews 2%
2 star 182 reviews 4%
1 star 185 reviews 4%
Review Us
Margaret H.
4 out of 5
11/6/2025
Shannon is an exceptional service advisor. He goes above and beyond to make the customer completely satisfied. He is professional, polite, tentative to listening to the customers needs, and super nice. He is an asset to Faulkner Toyota. You should be very proud of the work that he does to make sure everything runs smoothly for the customer. I can’t say enough about Shannon. He is a superb advisor. Thanks so much Shannon!!!
Joan R.
5 out of 5
11/5/2025
Thank you for the service
Aleyamma J.
5 out of 5
11/5/2025
Yes
Carol C.
5 out of 5
11/5/2025
He was really helpful.
Toyin A.
5 out of 5
11/4/2025
Good
Frank S.
5 out of 5
11/4/2025
Great Service
Aleyamma M.
5 out of 5
11/4/2025
I want to keep my car.
Lynda K.
4 out of 5
11/4/2025
Very happy with the service and with Christopher. It’s very comfortable waiting especially when you are just there for an oil change.
Ivy C.
4 out of 5
11/4/2025
Shannon is the most knowledgeable service advisor I have ever had. I have bought multiple cars across all brands and he is the best I’ve seen. He is personable, caring of your needs and an asset to Faulkner. Based on my interaction with him, I wouldn’t go anywhere else. All my cars will be bought at Faulkner Toyota for the rest of my life. Thanks Shannon for your excellent service.
Lisa H.
5 out of 5
11/2/2025
Rich was very nice to deal with. Thank you
Bogdan W.
2 out of 5
11/2/2025
I would prefer for my car to be washed with the scheduled service.
John H.
4 out of 5
11/1/2025
Chad was my service representative not Chanell.
Joanne L.
5 out of 5
11/1/2025
Chantell what is very professional. Very easy to deal with and she got the job done perfectly
Anna H.
5 out of 5
11/1/2025
Shannon handled everything professionally. I’m very satisfied.
Aleksander T.
1 out of 5
10/31/2025
I had an appointment at Toyota today. They told me I would only have to wait one hour for the oil and filter change, but I ended up waiting for two hours. The employee, David Martini, was very rude and had an arrogant attitude. Instead of speaking politely or apologizing for the delay, he acted in a very disrespectful manner.
Carol C.
5 out of 5
10/31/2025
well done .
Temur S.
5 out of 5
10/31/2025
Thank you very good!
Sadie S.
4 out of 5
10/31/2025
I came in expecting the usual — long wait, mystery charges, and maybe a stale cup of coffee. Instead, I got the Spa Day for Cars treatment. These folks had my vehicle feeling so pampered, I half expected it to roll out wearing a robe and cucumber slices on the headlights. The service was so fast I’m convinced there’s a NASCAR pit crew secretly working here. They explained everything clearly, didn’t try to sell me seventeen air filters “just in case,” and even topped off my fluids like they were auditioning for a Fast & Furious movie. By the time I left, my car was purring, my dashboard was smiling, and I was considering bringing them cookies out of sheer appreciation. 10/10 — would absolutely trust them with my oil, my tires, and maybe even my hopes and dreams.
James D.
4 out of 5
10/31/2025
Each attendant I meet was great and the information given was dry helpful
Lisa A.
5 out of 5
10/31/2025
Shannon was excellent

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