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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2872 reviews 69%
4 star 861 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 177 reviews 4%
Review Us
David S.
5 out of 5
4/14/2026
Great customer service
Allison C.
5 out of 5
4/14/2026
Chanell was great! Everyone at this location is so nice! And happy. And helpful.
Robert N.
5 out of 5
4/14/2026
Quick service. Explained everything thoroughly.
Karen G.
1 out of 5
4/13/2026
I had an appt for two weeks to have two recalls checked. I got a call that my car was done however only one recall was done. They didn’t have the part for the airbag recall. I asked why didn’t they cancel my appt until both could be done and I was told they usually have that part in. Just frustrating.
Lauren S.
4 out of 5
4/13/2026
Shannon is great.
Vanish Exterminating.
5 out of 5
4/13/2026
Great service
Katamadze P.
4 out of 5
4/13/2026
This is my second time at that dealership and I am very satisfied with the service of that woman. She has the best service.
Patricia H.
4 out of 5
4/13/2026
Christopher took care of my car and made sure I was informed of the issues that needed to be addressed. I was very happy with my service as usual Toyota surface department especially Christopher are awesome.
Alex D.
5 out of 5
4/13/2026
Professional! Great service. Thank you.
Mohammad H.
5 out of 5
4/11/2026
Excellent service.
Amy H.
2 out of 5
4/11/2026
Chanell was wonderful and amazing as usual - she’s the best. I am always happy with her communication and process. I brought my car in for a few things, including a side mirror housing repair. I needed 2-3 pieces of it repaired, but the repair team only replaced one part. They replaced the top part, but the bottom housing was still exposed. It’s really not a big deal, and I’m 90% satisfied, but I would have liked a call saying at least that they didn’t have the entire replacement set, and giving me options. I’ll bring it back for completion later. Overall I’ll still come back to Faulkner, I would just have loved a call with more data and options. Thanks!
Anna H.
5 out of 5
4/11/2026
Thank you
Linda G.
5 out of 5
4/10/2026
Thank you!
Mary S.
5 out of 5
4/10/2026
Dave Martini is very knowledgeable and so nice to work with. He’s competent and has always made me feel he’s got my back.
Barbara F.
2 out of 5
4/10/2026
My problem with a brand new car is that the communication model won’t connect. I took it to the service department and they told my husband that they did t know how to fix it. Really? It has something to with the SOS button and when i look it up on Reddit the whole community gives ways to “fix” it but the Toyota service department did not know how to fix it. It still announces that “ the communication activation has failed and to contact the dealer” everytime I start the car I just don’t have the time to bring it back and wait again. Frustrating
William J.
5 out of 5
4/10/2026
Thank you for your service
Philip B.
5 out of 5
4/10/2026
Great service. D Martini dlwas exceptonal
Michael V.
4 out of 5
4/10/2026
From sales to service I am completely satisfied with my experience at Faulkner Toyota. Both my wife and I own vehicles from this dealership. I think that says it all!
Gary K.
5 out of 5
4/9/2026
Fast and efficient.
Linwood D.
4 out of 5
4/9/2026
I was not looking forward to going at all Chanell took 2 minutes to make me fill good about coming very professional and understanding i look forward for my next service appointment

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