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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2872 reviews 69%
4 star 861 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 177 reviews 4%
Review Us
Robert M.
5 out of 5
4/9/2026
Great service as always from Shannon and his team. Thank you!
Elzbieta Z.
2 out of 5
4/9/2026
The service manager refused to answer my questions. Told me I MUST replace my tire but I stopped by at two repairs shops in the way home and they said that due to location, NO air leak, and tire being new, it is an easy fix and there is no need to replace it. I asked several questions of your service manager, he did not answer them any just kept saying - tou need a new tire. I expect my service person to be honest and transparent, not treat me as if I cannot think. He failed. Moreover, the so called Video produced by the service Person is not helpful, the shop is noisy and I cannot hear anything. So it is not a helpful service either. I short, very disappointed.
James C.
5 out of 5
4/8/2026
Great experience quality service friendly people enjoy my visit
Patrick W.
5 out of 5
4/8/2026
Keep up the good work
Karen B.
5 out of 5
4/8/2026
Cristhofer was nice and knowledgeable.. he got me back on the road with in the time frame he estimated to be done! Thanks again!
Milla C.
4 out of 5
4/7/2026
Chanell Very attentive, responsive, easy to communicate with and generally pleasant person. She explained very well what to what and when we talked on the phone very clearly without unnecessary questions explained and suggested how best to do thank you very much for her work
Angel F.
5 out of 5
4/7/2026
Chris in your service department was through and was extremely nice. He answered my questions. I would like to thank him for being so helpful. He took time to explain everything to me
Edlund G.
5 out of 5
4/7/2026
Excellent and speedy service from extremely polite technicians and employees.
Michael P.
5 out of 5
4/7/2026
Very satisfied with the service I got. Thank you Chris. Thank you, Chris
James M.
5 out of 5
4/6/2026
Chanell is always the best.
Noureldin B.
4 out of 5
4/6/2026
The service overall was very smooth—from dropping off my car, getting the paperwork, and being on my way. That part was easy and efficient. However, the shuttle service experience was frustrating. Bob was great, but the communication with the hub was poor. I let the representative know that I would need a ride immediately once my car was ready at 9 AM. I didn’t receive a response until about 20 minutes later, just saying they were looking into coordinating a ride. I responded right away, but it took another 20 minutes to hear back that there was a driver on the lot. I replied immediately again, yet the total wait time ended up being around 90 minutes. I couldn’t wait that long and ended up getting an Uber instead. During that time, I also tried calling multiple times but was routed to an AI voice system and then voicemail, with no way to speak to a live representative. I understand the shuttle is a courtesy service, but there should be clearer communication—or at least the ability to speak with someone directly so customers know what to expect in terms of wait time.
Ryan K.
5 out of 5
4/4/2026
Quick and thorough
Darlene B.
4 out of 5
4/3/2026
I really like working with Chris. He is always very helpful and understands my concerns .
Harvey S.
5 out of 5
4/3/2026
Great service an great communications. No troubles at all thanks
Ellis A.
3 out of 5
4/3/2026
No interest in selling or trading the Prius. Please stop asking!
Nydia C.
4 out of 5
4/3/2026
100% satisfaction
Charles F.
5 out of 5
4/2/2026
Totally efficient and professional
Tony E.
5 out of 5
4/2/2026
Ms Lofton always make me feel like im one of the family
Donna L.
4 out of 5
4/1/2026
I "Love" Shannon H. He IS KNOWLEDAGEABLE, kind amd patient...amswers any question, and gets people to help if not in his area of responsibilty. Give him a raise! But don't remove him from service adjuster...
Lenore V.
2 out of 5
4/1/2026
Not a word was said to me informing me of what was going on

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