Good service very professional
Expensive but well done on time
Travis was amazingly helpful. I made a mistake on the scheduling and he was able to roll with it in spite of my mistake and complete the service without a hitch. He also remembered my vehicle and knew a portion of a standard cycle service had recently been performed, so he removed it from the service items normally part of that scheduled service. Awesome service. Amazing courtesy. Fantastic customer focus that is greatly appreciated.
I spent nearly $400 and feel like I didn’t get most of what I asked for resolved.
1. Oil changed - check - no problem.
2. I told tech belt was squeaking bad and needed the squeak to go away even if we need to replace belt or do whatever is needed. I go to pay bill and asked about it and he said they cleaned bc it was dirty and they said it looked like something was leaking on it. I told them yeah it probably is dirty and the stuff on it is belt dressing. I’ve been spraying it off and on for a month bc it temporarily takes the squeak away, but obviously not a long term solution. I didn’t think much of it other than cleaning the belt probly isn’t going to work and it didn’t. Truck is still squeaking loud as ever.
3. I then looked at the notification on my phone I received that service was complete and when I clicked on the link I saw a filter needed replaced. I asked if they replaced it and they said no and I thought it was strange they didn’t come ask me whether I wanted it replaced while I am there. I then asked how long to replace it and he said only takes a few seconds. I told him to go ahead and replace and he was right it only took the tech a few seconds and they charged me .4/hr and $35 for labor?! Wtf?! The girl was out there for like 20 seconds max.
4. Also asked for frion to be checked bc AC isn’t blowing out cold air. Figured it may be low. Tech said it wasn’t low without any other communication on why it wouldn’t be blowing out cold air. Seems like it could be a good time to upsell here or give info on why it may not be blowing out cold air so we could potentially work toward a resolution.
5. 1 hr/$150 on “diagnosis” of what? My truck wasn’t even in the back for a hour wasn’t, but Inguess this makes sense if 20 seconds is .4 hr charge for labor lol. Is cleaning a belt and checking frion levels a diagnosis?
$150 seems like a lot to quickly check these things.
*As a positive, everyone was friendly, but I still have to figure out how to get the above fixed after spending close to $400 today.
Not the best experience and wanted to let you know.
I've had my car there 3 different times for same problem and each time I get billed! I haven't picked car up yet for the 3rd time but u guys want even more money to fix same problem I originally took it in for! Something is definitely wrong here!
Efficient and well run service dept.
Friendly staff. Good service
Mileage was slightly over 25k limit to be covered by Toyota. Disappointed that it wasn’t covered.
Your whole team is always real nice and pleasant appreciate everyone of them
As always,they do what they say their going to do.Thanks
We have been customers of Toyota of Warsaw for years. Always very pleased since buying a new Highlander to trusting them with all service and new tires since then. So glad we have them here locally.
Took care of everything that needed done. The price was very reasonable .
Could not understand the comments recorded, tire tread was listed as more than the level 6 months earlie. Will call the service department tomorrow
I was shocked they kept me updated from start to finish f the service they did for me. I have never had that anywhere else. I was happy with my first service department experience!!
Overall, service was excellent. However, I was stranded on a trip and in very stressful circumstances. I would have greatly appreciated more proactive communication re: progress on the repair. I had to call at the beginning and end of each day for updates. It would have been greatly appreciated to have been contacted proactively by text or voicemail because I needed to know whether to extend my hotel stay. Overall, I would rate service at 4+ stars...with a little proactive communication, it would have been 5 stars, and would have alleviated some of the stress of being in a breakdown situation far from home.
Thank you for the quick service today.
Service and checkout. Both were handled politely and friendly. I have a serious problem with the sales department or what I presume is a sales staff.
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