Attentive honest willingness to help
5/5 very pleasant experience, the process was very quick and easy. This was all thanks to Edward!
OMG,Jesse was amazing. I would recommend him to anyone and everyone
His service was above and beyond. Your dealership is lucky to have him
David was great and very helpful and efficient!
David is such a pleasure to work with. I had been going to Scott for many years and was so sad to hear he was leaving but I am very happy to have David.
Good service and great attention to details
Totally satisfied. Best person in Lexus of Valencia
David was very professional and personable. I enjoyed working with him.
I love Bryan Stover and am so sad to see him leave but I really liked Jovani!
Long wait time even with an appointment. Additionally, there was a promo of $89.95 online for an oil change but I was charged the full price
We drive an hour and make sure we are 15 minutes early for our appointment for the 20,000 mile service. Our representative was very nice and helpful but the service department was clearly overbooked. Our service took almost 3 hours. When we purchased the car, we were told we could get a loaner while the car was being serviced. When we requested that for a previous service, we were told that is not standard operating procedure, so we have to wait there. If we had a car, at least the entire afternoon wouldn't have been a waste. Or maybe our vehicle could be worked on at our appointment time. Either way, we spent more time there waiting than we should have an oil change.
No issue with the service, but our car has always been washed when we have picked it up from being serviced in the past. It’s kind of disappointing to pay as much as we do for service and not even get a car wash.
Edward did an outstanding job during my visit. All issues were resolved. Thank you Edward for a great dealership experience.
I was very satisfied with David’s customer service.
Great guy!! Superb costumer service
David was amazing as usual! He's welcoming, knowledgable, and it's obvious to see how much he loves meeting the needs of his customers.
Jesse did a great job and sent me a message as soon as my car was ready
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