Great service! And Jesse did a wonderful job explaining everything!
Thank you for the service work done today Also for the professionalism the Lexus dealership presents to its customers look forward to any surveys sent to us so that we can acknowledge Jesse. Our service advisor for his kindness and professionalism.
Jack was excellent. He took care of everything I needed. He is an outstanding advisor. Thanks for everything Jack
Jesse is the main reason my RX350 is being serviced at Valencia. He offers service with the efficiency, attention, and care like the neighborhood mechanic. I really appreciate how he makes you feel like you’re the only customer he has. He remembers you and works hard to quickly get your vehicle serviced in a timely manner that works for you. Jesse is an asset to Valencia Lexus!!
Jake did a wonderful job.
I was initially planning on getting various mechanical components fixed at a local mechanic. Jake assured me that getting components fixed at Lexus of Valencia would be a far better decision. He even looked at my VIN and saw that multiple components were covered by my warranty.
Jake went out of his way to make sure that I was taken care of. It's because of Jake that I ended up going with Lexus of Valencia, as there were other Lexus dealers that were closer to my home (such as Lexus of Thousand Oaks and Lexus of Woodland Hills).
Because of Jake, I made the longer drive to Lexus of Valencia, and not only got various mechanical issues fixed, but also opted for additional services (such as an alignment, engine coolant flush and brake fluid flush), which I'd previously only do at a local mechanic.
Jake is the reason why I will be making Lexus of Valencia my go-to service/mechanical shop for my Lexus vehicle.
Thank you,
Nelson
Jake Melonas made sure I was well taken cared of for my first 5000 mile service at Lexus Valencia. He gave me 10/10 service. I look forward to seeing Jake every visit. He get me excellent customer service.
Jesse was awesome and very easy to communicate with! Really appreciated his guidance and assistance :D!
I have a long story to share. Recently, I got new brakes for my 2016 Lexus RC 200 and initially went to a small, less expensive place to save some money. Unfortunately, the job was done poorly, and it ended up costing me more in the end. Thankfully, I have a trusting relationship with Jesse, whom I always turn to for oil changes because I don’t feel comfortable letting just anyone handle my Lexus. I should have trusted that same judgment when it came to my brakes. Long story short, the brakes installed earlier weren’t good, and I had to bring the car back. Jesse kindly fit me in immediately, and within three hours, my car had new brakes and rotors installed. That level of care and service is hard to find elsewhere. I’m unsure how much longer I’ll keep my Lexus, but if I decide to get a new vehicle, it will most likely be another Lexus. I truly appreciate Jesse and the team at Lexus Valencia for their excellent support and kindness during this time.
Jack provided excellent and timely service thank you
Excellent in every manner! He is my go to always Service advisor! Thank you Jake I could not be happier! Always a smile and a sincere welcome to Valencia Lexus service department!
Best,
Lucía Bernard
Jesse is very helpful and hands on with my car service. I recommend him to my family to get there cars serviced with Jesse
Our first meeting with Jack. We are very satisfied with his service.
Jack was very personable and professional. He kept me apprised of the status of my vehicle while I was there,
Jack was very professional and extremely helpful! Thank you Jack
Completely satisfied with the service department @ Lexus of Valencia.
Thank you, Jesse Colon, for your courteous service and professionalism.
Love Jake he always makes time for me and takes good care of my automobile, which is very important to me
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