Lexus of Valencia Auto Repair Service

Jhordanth was awesome. He kept me informed about my vehicle and had it ready on time.

Excellent job well done, shows care about our concerns and completes all any every questions we might have.

Jake did a wonderful job. I will be coming to Lexus of Valencia in the future if you continue to employ personnel like Jake and continue to offer competitive pricing on service.

Overall great experience

Thank you for your service

Great job Jesse!

I have not mer Jesse coli Colin

Mr Jake was an excellent service consultant, he did what ever he was able to help . Lexus has excellent staff. My complaint is all the bad reviews on 12 v bad quality . I wouldn’t expect to be stress if I don’t drive the car much or that I need to put miles on it otherwise my 12v battery dies . I have had other models ( not Lexus ) and never needed to stress or thin k if my car will turn on if or have an emergency any day and fine that I need to jump start battery. Batteries need to be better quality. Many family members have Teslas and never needed to stress if their act will start . Lexus needs to see this issue to fine a trusting company to buy quality trusting batteries . Clients buy Lexus because they think it’s a trusting car. I am 71 yrs old and I don’t drive much and don’t put much mileage . I am terribly disappointed reading so many bad reviews on 12x battery. I appreciate all the help and explanations Mr Jake gave me regarding these type of battery. Thank you Keyes Lexus for an honest employee MR JAKE ????????

Ali was the worst service manager i have ever had to deal with. I will be filing a claim complaint with corporate as well he was disrespectful and raised his voice to me and my sister. And when threatened to complain to corporate he said he was sorry. I wanted to purchase another Lexus car. But will not at this dealership and if asked by others I will express to them how horrible of an experience I have had. He needs to be fired.

Jake was my service advisor, not Jesse, and Jake was very helpful and pleasant. The guest waiting room was very uncomfortable as it had no back support on the bench seat. I had back surgery and it requires the back support. We really enjoyed the old layout and the individual seating with arm chairs.

When I returned to pick up my vehicle, I was told to wait in the lounge for Jesse only to be finally told that Jesse had left for the day. It would have been nice if Jesse had called or text me to say that he was leaving and I should complete my service with another service agent. I’m usually very satisfied with every aspect of Lexus customer service and repair, but this shouldn’t happen.

Always fantastic service with Jesse.

Good Service

Pleasure to deal with

Great service, Jesse!

Jesse gave me a time that my car would be ready and at that time it was ready. Jesse was very professional!!!

Amazing service, and great customer service from Jordanth. Thank you guys, far exceeded my expectations.

Jake was such a pleasure to deal with. My last service person, I don't recall his name had no comparison as I did with Jake.

Jesse was very professional and knowledgeable. Communal communication was superb. Willing to work with Jesse again.

Thank you for making the experience as pleasant as possible