Jake was great and had great manners and communication.
Jesse is the best. Every time. So helpful and mild mannered.
Hector is very profesional
Hector was very professional and took excellent care of me and my vehicle. I would highly recommend Lexus service and the service team.
Happy to complete the survey. It was an incredible experience. Jesse Colon was exceptional from the initial greeting until I picked up my finished car.
I have a warranty that I bought with the car. There’s a problem now, and I want it fixed under that warranty. Can you please check my warranty details and make sure it’s used for this repair?
I felt genuinely welcomed by Jake. He never made me feel rushed and answered all my questions. He set up the major servicing exactly as I requested. His communication of additional items discovered during inspection was excellent. Detailing my car was an especially nice touch. I recently had another of my vehicles serviced at another dealer. While they were courteous and competent, everything seemed rushed and communication was difficult. They did accomplish the work. I would give them a "C". I give Jake and Lexus of Valencia an "A+"
Very satisfied with the service Jesse was easy to deal with very professiona
Paperwork does not spell out that oil used is synthetic.
Also manual does not spell out that auto close outside mirrors has to be activated by key fob. I tried numerous times to get them working, but used inside lock when exiting the car.
Manual says software to change open/close is handled by dealer! Rewrite manual to match actual workings of mirrors.
Yes, I am a very satisfied customer!
Jake was very helpful, he answered all my questions and concerns. Jake explained everything to me in great detailed. He was understanding and thoughtful. He ordered an Uber for me and recommended a great place for breakfast. I greatly appreciate all the work he has done for my car. Jake answered my call immediately when I needed some help. He is a gem. I will always ask for him.
Excellent service from Hector
Hector was professional and took care of us.
Hector was very helpful from the moment I arrived at the service center. Helped me through the process quickly and efficiently and updated me through the whole issue with my car. Overall outstanding job for Hector. 5 stars all the way.
Me gustó su atención y su ayuda
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social