Customer service at it’s finest. I was extremely satisfied with Hector when checking in my car for maintenance. A couple of obstacles popped up (which I was entirely at fault) and Hector, with the help of his manager, were understanding, kind, patient and extremely professional. Seriously, on a 1 to 10, they deserve a 15. Thank you!!!
Jake Melonas was very polite and professional.
A big thanks to Jesse Colon, For took care of my IS350, I had problem that It really was a big deal for me, because was not locking properly, I was really insecure of taking car out knowing that alarm system was not ok, and I really appreciate that the car is back normal????????????????
Jessie was great very helpful. Would hope to only work with Jessie again thank you Lexus for a job well done.
All employees are very helpful thanks
mechanixa did not wash car, only rinsed it leaving watwr marks
Hector is a true professional, and we're very happy with how he takes care of our family's cars with such a high degree of diligence, knowledge, and follow-up.
Jesse is an excellent person and a great representative of your company.
Jake is a fantastic service advisor. Upon arriving at Lexus, he greeted me and immediately got to work by getting my vehicle information. It’s little things such as those that make the experience enjoyable and shows initiative. He has is friendly and kind and when we and my dad had questions he explained them thoroughly and had patience with us. As someone who is not an expert on cars, he made my questions feel heard without judgement. I am so happy with the level of customer service and will only get service at Lexus if Jake is my SA. Thank you, Jake!!
No one likes going in to get your car serviced but Jake made the experience enjoyable! He was super helpful throughout the whole process and was able to explain in detail what was happening during my cars service.
Jessie was very helpful and communicative. Always on time.
Everything was great . Thank you .
Job well done and thank you for the leather case for my car key.
I felt that the price to install one oxygen sensor and 4 TPMS sensors was extremely high
Thank you for very professional service.
Number 1 customer service!
Very professional, pleasant and knowledgeable
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