Carlson Toyota Auto Repair Service

Well done!

Everyone was very helpful, polite and professional.

Neil was amazing. He was one of the best customer service advisors we have ever worked with. He explained everything in detail and was very kind and professional. The work was done very quickly and with excellence. We are thrilled to bring our vehicles to your dealership. We know your service department is the best and can be fully trusted. Thank you!!!

Very satisfied

Did not receive the Multi-Point Vehicle Inspection sheet

Patient with my questions

My car was washed and so clean! And the noise from the tires was gone after rotating them. I’m very pleased with the service at Carlson Toyota!

There were some significant differences from an inspection report that was done in May and the inspection report that was done this week. In May, the recommendations included replacing the spark plugs and two bulbs that were burnt out. When I brought the vehicle in this week, asking the things that were recommended in May to be done, Nick determined that the spark plugs had already been replaced in September 2024, which I appreciated very much. I was surprised, though when the bulbs that were mentioned in the May report were not taken care of at this visit. In fact we’re marked OK on the inspection report when I can see that they are burnt out. The other difference between the reports is in regards to the brake lining numbers. The main numbers were lower than the numbers in this week’s report. These differences have lowered my trust in the information provided especially in regards to the spark plugs that were recommended to be replaced in May. Nick was very good at providing me updates and again was very appreciative in checking the age of my spark plugs. My main concern is the accuracy of the technicians in the multi-point inspections.

Confusion about if it was my tire woth the nail in it leads me to question more things. I will work with Scott during future visits

Great job

It was my first time getting service done on a Toyota and you guys made it amazing! Pain-free and you even gave me some vegan snacks! I will definitely be buying my next car next year at Carlson Toyota.

Nic did a great job and he was very respectful and helpful

I have always received excellent service at Carlson Toyota as I did again today. I use a walker and there was a service person there to open the door for me. When my car was ready Mr Schafer parked it inside by the open door so I didn’t have to walk in the parking lot with my walker. I thought that was very thoughtful and considerate of him. Thank you for your always great service. I also appreciate the beverages, snacks, and chocolate candy. Thank you.

Great!

Thanks

Great service at a great price!

I love how they help you and how honest they are with your car.

Very thorough and attentive as well as kept things on track

Aaron is great!!

Very professional.