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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3972 reviews 59%
4 star 1374 reviews 20%
3 star 209 reviews 3%
2 star 515 reviews 8%
1 star 640 reviews 10%
Review Us
Leroy H.
5 out of 5
8/8/2025
Service great service
Diane B.
5 out of 5
8/8/2025
Very nice young man.
Tina B.
4 out of 5
8/8/2025
From start to end, Nicholas was friendly and respectful. He was very polite, professional and informative. He insisted I help myself to a drink and snack in the lounge while I waited for my vehicle to be serviced. He was prompt at every step of the way. Nicholas did a great job in reinforcing why I love bringing my vehicle to Carlson Toyota.
Alisha K.
5 out of 5
8/8/2025
The process could not have been easier. Thanks for great communication and treating me fairly!
Susan B.
5 out of 5
8/8/2025
Nick was great. He answered all my questions and was respectful of my time . I hope to have him as my service agent again
Walter V.
3 out of 5
8/8/2025
Only issue I had was the wait time, understand employees were out but waiting more than 2 hours for a tire rotation? Maybe your customers who are mew car buyers should be scheduled differently? Or called ahead if service can not be preformed in a timely matter, or courtesy car offered to them? The service person did apologize, and I was understanding but really hope this is not the norm.
Kendra M.
1 out of 5
8/8/2025
I never got communication on when I would get my car back and I still have not
Robert M.
5 out of 5
8/8/2025
Very accommodating. Went beyond expected as they helped fix a troubled area
Jeffrey C.
5 out of 5
8/8/2025
Service was performed well and options for suggested service were well explained
Sandra P.
5 out of 5
8/8/2025
Nick was very informative and helpful. He was also very professional.
Jordan L.
5 out of 5
8/8/2025
Great service.
Amarachi J.
4 out of 5
8/7/2025
Rylen was super patient and helpful when I came in with my two toddlers. He opened the door for us on the way in and out, then let us know where to go as well as what is available while we waited. This was our first time at the dealership and it was the least stressful oil change appointment with my kids tagging along. He had the car pulled up by the door to make it easier for me to pack the kids back in there with the stroller. It was much appreciated!
Rachael W.
5 out of 5
8/7/2025
Everything went really well and appreciated the way they kept me informed and how quickly they got me in and out.
Peter S.
5 out of 5
8/7/2025
Good service
Erin W.
2 out of 5
8/7/2025
So I knew my horn wasn’t working when I dropped the car off - we had a quick chat about it and ultimately decided to skip doing any diagnosing/work on it for this visit (which was for brakes). When I got my multipoint report, the horn was checked as green, so your girl got a little excited thinking maybe yall snuck one through for me since I’ve been a ridiculously faithful Toyota customer for alllllll maintenance over the last 11 years. Upon testing it in the lot, it…did not work. LOL. Soooo, no free horn service, which, all good, but it kind of left a bit of question around like…was everything else even checked and/or accurate at that point? I get things are crazy and busy, but again, kind of a miss. Brakes are very brake-y and Nick was lovely. :)
Mary R.
4 out of 5
8/7/2025
Neil and Austin have my thanks for diagnosing and fixing my tire issue. True professionals and great humans. Thanks again.
Kelly A.
4 out of 5
8/7/2025
Thank you Nick Skogman was very helpful and supportive during my visit today and previously . I look forward to seeing him at my next visit.
Kerry S.
3 out of 5
8/7/2025
Everything was great but I miss getting a car wash
Brian M.
5 out of 5
8/7/2025
Will do
Martin H.
5 out of 5
8/7/2025
Ok

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