About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3967 reviews 59%
4 star 1373 reviews 20%
3 star 208 reviews 3%
2 star 515 reviews 8%
1 star 640 reviews 10%
Review Us
Greg N.
4 out of 5
9/25/2025
Rylen was super helpful walking through all the details of the service today.
Barry D.
1 out of 5
9/25/2025
After arriving with my car, I was left standing before anyone approached me. That person said someone would check me in. After another 5 to 10 minutes, Aaron approached me and started the check in process. Car wash was mediocre as bugs remained on front and back of side mirrors. May try Luther in Golden Valley next service. Not impressed. Average at best.
Stephanie T.
2 out of 5
9/25/2025
Brought vehicle in at 1:18 for a 1:15 appointment (so slightly late). Was told appointment (oil change) would take approx 1 hr, maybe a little longer, so expected completion around 2:30/2:45. At 3pm saw vehicle pulled up but no text update received. Waited a couple minutes, no text. Checked with a service tech, who located my technician to go over inspection results. Technician was very helpful and answered all my questions. Paid for service and got out to vehicle where drivers seat was nearly all the way forward. This was unusual, in 20+ years of service at Carlson the drivers seat has never been moved, especially not so far forward. Not meeting timing expectations and the adjusted seat are small issues but left me unimpressed.
Gary B.
5 out of 5
9/25/2025
Great service
Rick C.
5 out of 5
9/25/2025
Our service representative was very polite and helpful
Thomas E.
4 out of 5
9/25/2025
Work was completed on time. Car was clean ready to go.
Jeff S.
5 out of 5
9/25/2025
Nice staff
Tara O.
5 out of 5
9/25/2025
Great service and communication. 5 stars!
Dean M.
5 out of 5
9/24/2025
Brandon was great
Jay R.
1 out of 5
9/24/2025
So after I picked up the car , the tag in the car said brakes poor. No told me or tried to upsell that to me. Now I will need to schedule a brake job at a dealership
Michael J.
4 out of 5
9/24/2025
Great service. Only issue was I couldn’t hear Aaron’s Voice during his video inspection of car. Too many competing voices and ambient noises drowned him out.
Joan F.
3 out of 5
9/24/2025
Took much longer than Predicted when I checked in…..
Thomas A.
5 out of 5
9/24/2025
Aaron really kept me updated on all information about the car
Rosemary S.
3 out of 5
9/24/2025
I appreciated Neil helping me to get a $20 refund on the battery. I had a coupon in the car for $20 off and I forgot to give it to them prior to the purchase so I called and spoke with Neil and he said he would connect me with someone who could take care of it.
Gerard A.
1 out of 5
9/24/2025
When someone goes on a break or lunch,give your customers to someone else to follow up. So the customer doesn't have to wait for service to get things done. I was there from 2:20-5:45 too, getting my car service with an oilchange,lights(which they missed), and a new battery. Aaron made it better with a discount. The follow up was poor; a long standing customer:I will return but expect better service from start to finish.
Kim B.
5 out of 5
9/24/2025
He explained everything and was kind with my questions. Knowledgeable and very timely with everything
John H.
5 out of 5
9/24/2025
Excellent service
Kevin K.
4 out of 5
9/24/2025
It would have made it easier if I could of got a loaner car
Joko S.
5 out of 5
9/23/2025
Great
Barbara D.
5 out of 5
9/23/2025
Excellent customer service!!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.