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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3955 reviews 59%
4 star 1369 reviews 20%
3 star 208 reviews 3%
2 star 511 reviews 8%
1 star 638 reviews 10%
Review Us
Emily D.
5 out of 5
10/4/2025
Brandon was very great to work with. I love coming to Carlson for my service. The service staff are always friendly.
Earnest R.
5 out of 5
10/4/2025
They were very polite and explained everything that they were going to do and what they do. They got my car done in a timely manner. I left there with a great experience and knowing that they actually cared about my time. Thank you!
Nancy L.
5 out of 5
10/4/2025
Nick was professional, courteous and very appreciated!
Steven M.
5 out of 5
10/4/2025
Excellent 5 star service and friendliness. Very informative
Vina P.
5 out of 5
10/4/2025
Nick Skogman is very helpful and informative . Answers all my questions and did a good job explaining things to me about my concerns . Overall experience is great ! Thank you Toyota .
Hallie M.
1 out of 5
10/4/2025
Had an appointment for oil change, had to wait for eternity for an inspection, I just needed a oil change, almost 2 hrs wait. Unacceptable
Phalen K.
5 out of 5
10/4/2025
Everything was great!
Jerry M.
1 out of 5
10/4/2025
I was called about a 29$ oil change special. I verified it included my rav4 prime. I was charged $39. Bait and Switch.
Duane L.
5 out of 5
10/3/2025
Great service, as always.
Dana C.
5 out of 5
10/3/2025
Appointment was done quickly. Not a long wait
Kraig S.
1 out of 5
10/3/2025
I was called and told I was due for a 25,000 mile check up. I told them my light bar was not working so it would be great if I could do both at the same time and they said sure. So when I got to Carlson, I again told them about the light bar and they said they would look at it. They came out and said it was done. When I asked about the light bar I was told I would need to make a separate appointment.
Craig G.
4 out of 5
10/3/2025
Job well done, great dealership.
Piotr S.
5 out of 5
10/3/2025
It's been great, the guys are very professional about their work.
Michelle U.
5 out of 5
10/3/2025
Brandon was exceptional. Very kind and considerate. I’ll be back for more service.
Becky E.
5 out of 5
10/3/2025
Thank you for all the years of great service.
Allan S.
5 out of 5
10/3/2025
Great service, thanks Nick
Shawn T.
5 out of 5
10/3/2025
He totally went above and beyond every expectation I could have expected. Not only have you earned my trust in repairs but also this is the only place I will bring my car for and repairs , and definitely will be the only place I will shop for my next vehicle. Thank you so much for everything that you did for me .
Michelle H.
4 out of 5
10/3/2025
He was very communicative about the condition of the breaks and air filters.
Robert W.
5 out of 5
10/3/2025
Excellent service. Everyone I dealt with was most courteous, professional, and good answer all my questions. Keep up the good work.
Rusty A.
5 out of 5
10/2/2025
Thanks

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