Was looking to turn on/off some dealership only customization settings for my car but no one seemed to know how to help with those, I even included that info on the comments for booking the appointment but that seemed to have been neglected and ignored with nobody having an idea of what to do. I was somehow directed to the sales team to help with that but of course, understand the sales team could not help with those settings (unsure why I would be directed there in the first place). Was told to make another appointment to come back for those customizable options but the person telling me to make an appointment was very discouraging and didn’t seem to want to help. He implied that nobody in the service team will have time to even do those customization options for me and that I need to tell him exactly every single settings I wanted done. Lastly, the whole appointment seemed rushed from beginning to end, where I didn’t have time to address any issues concerning to me about my car for its 5k mile check up. Anytime I bring up anything to address, it was brushed off and everyone seemed like they don’t have time to do anything else for my car other than the tire rotation and inspection — what’s the point of allowing me to leave comments to address my concerns/inquiries when I was making the appointment if no one is willing to even have a slight interest in it.
Helpful and friendly.keep these good people!
Excellent friendly service!
Timing of my service was delayed a whole day from what was promised
The service was good. The advisory told me what I need to know. What I dont get it is that the last time I came there, the service advisory told me that your car wash was not working duento winter time and that is the reason why I did not get my car washed when I was there. Its been several months later and I got the same answer, car wash is still down. My question is has your car wash station been down the whole year or the advisory just making execuses so that he can move on? What ever the reason, I find it not believable, especially you are a brand name car dealership and your car wash machine is down every time I brough my car over for service and the advisory keep telling me he can wash my car for me but then at the end, my car was not washed. Thus, I was a very dispointed because every time I came there, the car wash station always down.
Didn’t fix the issue of my tundra
Thank you for being there...............................
Aaron is excellent. I had a poor experience with a tire representative there in the past and avoided vehicle maintenance due to that. I shared my concerns with Aaron and he took such great care of me. I will continue to be a customer as long as he is there!
awesome, first to work with and worth every penny, they bring me a piece of mind!
Good communication and timely service! Thanks for the good work.
Clint
Nick answered all of my questions and was very helpful.
Brandon did a great job keeping me informed throughout the process. He was also very professional, respectful and pleasant to work with.
Everyone has been really nice and so helpful at Carlson!! Thank you!!
You have the best employees at Carlson Toyota. Thanks.
I am waiting to hear back about a repair of the body damage. I was told someone would reach out.
Social