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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3930 reviews 59%
4 star 1364 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 634 reviews 10%
Review Us
Kalvin J.
4 out of 5
1/30/2026
Although I can’t remember the name of the gentleman who helped me, he was very thorough, friendly understanding and compassionate came in for oil change left with better feeling about my vehicle than I’ve had for at least a year now of course I’ll be back for break soon, but even though I was there for three hours today just for an oil change between the TVs, the comfy chairs, the snacks, the coffee, and the people I’d say you guys are pretty amazing
Timothy K.
5 out of 5
1/30/2026
Scott is always courteous, helpful and knowledgeable. A great representative of Carlson Toyota!
Neal M.
5 out of 5
1/30/2026
Very friendly, helpful service.
Rachal A.
2 out of 5
1/29/2026
I dropped my car off the night before for a 7:45 appointment. I got notification at 12:15 that they were do a walk though and here was a video. They suggested it have two thing done on the app but nothing more. No idea how those two services would benefit my call. It became 4pm and no communication so I called had to leave a message get a call at 445 to say it's done and sending final bill. Upon receiving bill on app they suggest another service but no further explosion if this if effecting car and if it causing more damage to car. I think I am going to take it somewhere else to get a second option and hope they do a better job at communicating with there customers.
James O.
5 out of 5
1/29/2026
Job well done. on time
Carole L.
5 out of 5
1/29/2026
Great service and very friendly!
Jeff J.
3 out of 5
1/29/2026
My front speakers now sound better than when I purchased the vehicle.
Jake R.
5 out of 5
1/29/2026
Friendly and helpful
Jorgette B.
3 out of 5
1/29/2026
I appreciate the extra time to drive the car to find the source of the noise.
Zeckie S.
5 out of 5
1/29/2026
Good services
Randy G.
2 out of 5
1/28/2026
Thought they would have washed the vehicle before installing accessories , seeing how they were added to the body
Deanne K.
5 out of 5
1/28/2026
Na
Accomplish A.
2 out of 5
1/28/2026
Both of my taillights were working prior to service, after service I was told one of them was burnt out. Also, my car is making a sound it didn’t make before, post service.
Jessie S.
4 out of 5
1/28/2026
Thank you. Have a nice day.
Kelly D.
4 out of 5
1/28/2026
Neil knew exactly what was wrong and got my car in right away and was done pretty quick.
Nancy R.
3 out of 5
1/28/2026
I would just like to say one thing when I went to pick up my car and went to pay they said it would be a few more minutes I then sat down for a hour and went back to the cashier she asked my name again and the other lady there found my paperwork on the floor.
Louise F.
5 out of 5
1/28/2026
I have always been treated with respect, courtesy, and professionalism. I am pleased to be a customer of Carlson Toyota.
Gail S.
4 out of 5
1/28/2026
This was my first service with a brand new vehicle I bought from Carlson Toyota. I enjoyed the experience I had purchasing the vehicle, and I am highly impressed by how quickly and efficiently my vehicle is handled today. Thank you, Matt! I am very happy with the space for customers to wait, comfortable chairs, entertainment, and a wide array of snacks as well as coffee in the morning. Well done!
Paul C.
3 out of 5
1/28/2026
Nick and his team were able to isolate the sensor that was indicating low tire oressure. It turned out to be the spare tire. The fix was to simply add air pressure to satisfy the sensor. This happened due to a sudden drop in outside temperature
Faheemuddin K.
4 out of 5
1/28/2026
Staff is friendly

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