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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4061 reviews 59%
4 star 1408 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 664 reviews 10%
Review Us
Jeff J.
4 out of 5
5/13/2026
My first time there @ Carlson Toyota for service on a vehicle. It couldn’t have been easier dropping it off. Being I had an appointment there was no need to tell anybody what my truck was in for. Wam Bam and I was on my way. Picking it up was fast and easy too. Only issue I ran into was not being able to pay before I arrived to pick up my truck. The link to pay ahead of time kept saying my cards were expired. Definitely not the case. I tried three different cards. No big deal though….
Debra J.
3 out of 5
5/13/2026
It is hard to hear the video provided with all the background noise. It would be nice if there was something in writing along with it. Thank you.
Paul S.
4 out of 5
5/12/2026
Great job. I came in with a tight timeline and the team delivered! They got everything done and I was out the door on time. That extra effort was so very much appreciated.
Woodrow W.
4 out of 5
5/12/2026
Best service Ive ever had on any vehicle ive owned. Appreciate all Carson does.
Patricia O.
5 out of 5
5/12/2026
Everyone was very helpful.
Ondua E.
3 out of 5
5/12/2026
Services was good but time given for pickup delayed as I was not called.
Mary O.
1 out of 5
5/12/2026
I was charged for the oil change even after I showed Chase the Toyota Service Care prepaid maintenance program agreement. My wait time was exceeding long 2.5 hours. Chase had difficulty writing the invoice. I do not feel is was adequately prepared to be a service advisor. I did call and receive a refund for the oil change.
Susan C.
5 out of 5
5/12/2026
Matt was professional, thourow and friendly
Paulinus A.
5 out of 5
5/12/2026
Brandon made my experience a memorable one. He kept me in the loop at all times on the state of my car while it was at the shop. His customer service was also very great. Thank you!!!
Mark W.
5 out of 5
5/10/2026
Quick device, friendly staff, comfortable environment for me to wait for the service to be completed.
Joyce V.
5 out of 5
5/9/2026
Our sales person was Aaron Llapa who did a fabulous job for us
Peter M.
5 out of 5
5/9/2026
Eric is very thorough. Provided excellent service
Marshall A.
5 out of 5
5/9/2026
Good service liked the snacks while waiting
Scott E.
4 out of 5
5/9/2026
No survey please
Hamilton K.
5 out of 5
5/9/2026
Riley was amazing and friendly! In the beginning I got a bad vibe from an employee when I went to ask him a question as it was my first time being there. I thought I would never come back but then I met Rylen and he was just amazing! Friendly! Customer service was top tier and I will really only be coming back due to him. He also helped me schedule my next appointment. Rylen if you reading this thank you so much I was already having such a day!
Jean C.
5 out of 5
5/9/2026
Service was great, as usual. Very courteous staff.
Nancy R.
4 out of 5
5/9/2026
Brandon Wright is an excellent service representative. I couldn't afford all the 60,000 recommended services. He informed me of each service cost. I could afford everything except the new spark plugs with labor [almost 900.00] I will be happy to fill out the survey.
Grant S.
1 out of 5
5/8/2026
I brought my truck in for an AC line leak in July 2025 and I was told the technician couldn't find one. I brought it in for an oil change and now I'm told they found a leak. So, I was right all along and paid >$300 and an additional three hours of waiting for the privilege.
Joko S.
5 out of 5
5/8/2026
The service is fabulous and the diagnostics are excellent
Jay Z.
1 out of 5
5/8/2026
Came in for a tire rotation, and they cross shredded the threads damage some chase them down with a die, but did not record any of the damage. Other than that. Everything was good.

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