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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3986 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 516 reviews 8%
1 star 642 reviews 10%
Review Us
David F.
4 out of 5
1/26/2025
Nick was very attentive and knowledgeable and took the time to talk with me about my concerns regarding my new 2024 RAV4 hybrid. Even though it seems the vehicle is operating as designed, he let me know my questions were valid.
Paul S.
5 out of 5
1/26/2025
Great service; prompt and thorough. Outstanding communication
Linda Z.
5 out of 5
1/26/2025
Nick gave me excellent service. He was very thorough most professional and I appreciated that.
Devon K.
5 out of 5
1/26/2025
Yes very satisfied with your service. Alex went above and beyond for me getting my car back to my hotel for me. 10 star ???? service.
Nene Peaches.
5 out of 5
1/26/2025
Good
Chloe K.
5 out of 5
1/26/2025
Wonderful experience! Nicholas went above and beyond to make the experience as seamless as possible!
Colleen K.
4 out of 5
1/26/2025
Brandon was very knowledgeable. He treated me with respect. He took the time necessary to explain some things about my car to me. He was very friendly! I told him I hoped he was there when I came in for my next visit. What a kind young man. Thank you Brandon!!!!!
Debra S.
5 out of 5
1/26/2025
Alex delivered service 100%. He was personable, professional, and VERY patient with this senior citizen! I instantly felt comfortable with him and he answered all of my questions. Alex is definitely an asset of Carlson Toyota!
Chad S.
5 out of 5
1/25/2025
Great service, quick, and easy!
Paul M.
5 out of 5
1/25/2025
Thank you. It was a great experience.
Bryan B.
5 out of 5
1/25/2025
N/a
Gregory W.
4 out of 5
1/25/2025
Nick did a great job today!
Bonita M.
4 out of 5
1/25/2025
He went above and beyond. Just wish my truck had been washed
Manu E.
2 out of 5
1/25/2025
I had to speak to the general manager, so he could see how poorly our service person was extremely awful with communication. He made up a service we did not authorize or approve and refused to solve it and he believed splitting the cost of the inspection was fair. I did not appreciate his unprofessional behavior. I even left a message for the service manager, I got no call back nor was he available according to Nick our service person . I had to ask for a general manager, and spoke to him. He listened to what I was talking about and made the bill correct. I appreciated the way he handled the situation professionally, and effectively. Unfortunately because of the service guy nick, I will not be coming back.
Mike F.
5 out of 5
1/25/2025
Carlson Toyota has an awesome service department. I always take my vehicles here for service.
Teri P.
5 out of 5
1/25/2025
Great service.
Keith F.
4 out of 5
1/25/2025
Scott is tech is the best. Main reason I keep going to Carlson for repairs.
Tom B.
1 out of 5
1/24/2025
2 of the 4 adjustments for my rear alignment were not adjusted. I had specifically had asked for an alignment because of an issue with my rear suspension.
Brian B.
4 out of 5
1/24/2025
Thank you for following through and standing behind your service.
Kathryn H.
2 out of 5
1/24/2025
Alex was helpful, honest and pleasant to work with. I hope to work with him in the future. Your method of scheduling appts is terrible. I had a 9:15 appointment and my car wasn't brought in to look at until 5pm in the afternoon. That kind of poor service is unfortunately what I'm coming to expect from this location.

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