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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3977 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Valerie H.
5 out of 5
3/1/2025
Carlson Toyota employees always provide friendly and professional service. Thanks to all of you.
Mark S.
5 out of 5
3/1/2025
Very nice and pleasant. Nice to deal with Neil. A+++++
Leland S.
5 out of 5
3/1/2025
Great job. Scott was great. He was very informative and helpful.
Loren S.
5 out of 5
3/1/2025
Great customer service!
Deankathy M.
2 out of 5
3/1/2025
No need to contact us about this. We have already shared our dissatisfaction about Carlson's failure to contact us about the status of our vehicle. Apologies from Scott, the service manager and many other employees we spoke with during the time our car was awaiting service. We expect the next service on our vehicle goes much better.
Joyce B.
5 out of 5
3/1/2025
Friendly, did a good job.
Kevin M.
4 out of 5
3/1/2025
Nicholas went above and beyond - greeting, handshake, info as requested. He even checked in with another customer just when he walked by him. He gave me simple instructions on what to do when my vehicle was ready. And for the first time ever at a car dealership, said that if the car wasn’t washed to let him know, and they would make sure to get it washed. The number of times I’ve been at dealers and they said they would, but never did is pretty high. Great experience today thanks to Nicholas.
Mike M.
5 out of 5
3/1/2025
Scott did an awesome job and I am always pleased when He is my Service Advisor. The best at keeping the customer updated in the status of the vehicle. Great Dealership
Lori D.
1 out of 5
3/1/2025
Pulled into the service garage and waited about 10 minnutes before someone came over to check me in. The last statement made at my check in was it would be about an hour to complete the service I was there for. However it was 3 and 1/2 hours before I got my car back. Thankfully I didn't have other plans for then day so the wait wasn't awful but I did want to be honest in my visit for today due to comments being made by waiting customers. I would have an issue with the long unexpected wait period if it repeatedly happened but for the years I have been coming to Carlson this is maybe they second time this has happened.
Robert K.
5 out of 5
2/28/2025
Great job
David M.
5 out of 5
2/28/2025
Good job
Marshal K.
5 out of 5
2/28/2025
Aaron was an awesome guy! I’m very pleased with his customer service!
Phillip F.
5 out of 5
2/28/2025
Very personable staff, went out of his way to get my car taken care of.
Sandra W.
5 out of 5
2/28/2025
Friendly and courteous. Got our car in earlier then expected. Thank you
**** N.
5 out of 5
2/27/2025
Thanks so much, the customer care and treatment form the entire team was way beyond my expectations.
Georges L.
4 out of 5
2/27/2025
My Toyota advisor was pretty good and the service center forgot to give me the free car wash and I told him he willingly stop his lunch and went to take care of me. Please give him a promotion.
Amy N.
2 out of 5
2/27/2025
My sticker for next rotation has my current mileage and after being told up front I’d get a car wash, I had to ask for one when I arrived after work. I dropped my car before noon on lunch and picked up around 5 and still had to wait for my courtesy car wash. Same thing last time. Service seems iffy and if they can’t get a sticker right, it just makes me nervous what else they didn’t. Nick was great though-very quick and efficient when I dropped off. And the guy who helped me after to get the car wash-great!
Brett R.
5 out of 5
2/27/2025
Thank you it was quick and I got in early and I was really surprised and happy that my car got washed
Joseph F.
1 out of 5
2/27/2025
Order got lost and car was not looked at when we were told it would be, was hard to get updates on what was going on. Car was there due to a repair not being done properly the week before. Very frustrated with how things went down
Linda J.
5 out of 5
2/26/2025
Very Courteous

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