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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3977 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Mai W.
5 out of 5
3/14/2025
Doing great I so appreciate he get it done one hour right on time thanks
Jay Z.
5 out of 5
3/14/2025
Good job a little longer than I thought but overall good job
Vernon D.
4 out of 5
3/14/2025
Great job easy to talk to, and great job by Dustin the mechanic that found the one wire the mouse chewed off
Jodi H.
4 out of 5
3/14/2025
Outstanding service from Nicholas today
Jody A.
4 out of 5
3/14/2025
Called in a timely manner about diagnosis Provided a ride home and pick up when done
Nevin W.
5 out of 5
3/13/2025
Great service.
Benjamin S.
2 out of 5
3/13/2025
Nick was great so review is not about him. More interested in the process and variation in brake thickness measurements over the last few service visits- should be a slow steady decline in thickness. Also seems billing is not always inline or clear. Service charge numbers change and definitely seems cheap to have to pay a $48 dollar shop order fee when you are shelling out $2K with very warm labor rates.
Christian M.
2 out of 5
3/13/2025
Neil was polite and professional, I had no problem with him. I did however have a problem with the fact that I asked if I could have the volume knob replaced and was told no. I paid a lot of money for that truck and bought the highest level of extended warranty I could possibly buy. To not go out of the way to replace a volume knob is ridiculous. I was told to order one off the the internet. I’ve been a loyal customer of Carlson Toyota for over 10 years and the level of service has gone downhill. I will not be purchasing my next Toyota from Carlson Toyota.
Kimberly H.
5 out of 5
3/13/2025
Very knowledgeable, kind and helpful. Great customer service! Someone like this brightens your day. Today was a good day at Carlson Toyota!
Christopher E.
1 out of 5
3/13/2025
Metal against metal noise coming from front wheel.
Be N.
4 out of 5
3/13/2025
I went to oil change yesterday .when my car was done .i turned on my car and I saw the light difference with normal I came back and told them right away .Today I came and they found the problem my car fixed it .i was so happy about this .The manager is so nice ,I recommend about this place .They were completely satisfied job .Thank you so much for take care my car every time I need .
City Of.
5 out of 5
3/13/2025
Excellent service advisor to work with. Thank you so much.
Bridgette P.
5 out of 5
3/13/2025
10/10! He was great!
Kim H.
5 out of 5
3/13/2025
He was superb! Attentive, promoted, thorough an well mannered.
Janet N.
5 out of 5
3/13/2025
I love my highlander, appreciate the Toyota service, coupons & car wash. Thank you for the SmartPath. Thanks again for all you do. Janet
Kathleen P.
5 out of 5
3/13/2025
Great service. Thank you
Mojdeh S.
4 out of 5
3/13/2025
Neil was a great associate that communicated well and was able to take care of the service in a timely manner.
Joan H.
5 out of 5
3/13/2025
He was very efficient and explained results thoroughly
Melodie H.
5 out of 5
3/13/2025
Thanks Neil! Great job and service with a smile! Coffe was great too.
Goyne W.
5 out of 5
3/13/2025
Great staff.

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