Service Center

Real Reviews From Verified Customers

Peggy A.
5 out of 5
3/23/2025
Good job, thanks!
Rachel S.
2 out of 5
3/23/2025
I made the appointment online and then my husband took my car in for it's regular 5,000 mile service. When I booked the appointment online it said $116 but they ended up charging my husband $206. He also mentioned they were being pushy with sales for both services and service plans. I've been going to Carlson since I purchase my first vehicle in 2015 and have always been happy, but the past 3 service visits have been disappointing and we will likely be changing where we bring our car in. When I brought my car in this past August they told me that my tires were really bad and needed to be replaced ASAP, I didn't replace them because they looked okay to me and were measuring in safe tread depths. When I brought my car back in December they said my tires looked fine and were measuring safely....despite being the same tires they said looked bad in August. They also tried to scare me into replacing my engine filter, saying that if a critter crawled into the car and died it would make my car smell awful (?), the whole appointment was very off.
Jennifer M.
5 out of 5
3/23/2025
Neil was very kind and made sure I was updated with my vehicles progress as it was completed
Jennifer M.
4 out of 5
3/23/2025
Aaron was very kind and listened to my concerns and addressed them well and asked sure I understood everything before moving forward
Stanley R.
5 out of 5
3/23/2025
...
Amos K.
5 out of 5
3/23/2025
Well done thanks ????
David S.
1 out of 5
3/23/2025
Unfortunately they couldn’t recreate the issue I’m having.
Sharon J.
5 out of 5
3/23/2025
Brandon Wright was very courteous and answered all my questions He did a fabulous job
Genevieve R.
5 out of 5
3/22/2025
Thank you.
Blair E.
1 out of 5
3/22/2025
Second time in a row I left with my tire sensor light triggered that was fine when I got there. I also feel a little taken advantage of with a service plan I purchased. I didn’t know it expired so soon.
Tarekwa G.
5 out of 5
3/22/2025
Thank you for good service
Linda T.
5 out of 5
3/22/2025
Very good check in Help!!! PLEASED WITH YOUR SERVICE EXCELLENT.... THANK YOU VERY MUCH. HAVE A GOOD WEEKEND,
John H.
5 out of 5
3/22/2025
Service was excellent
James D.
4 out of 5
3/22/2025
Problem was resolved. Everything was explained to me.
Rongkorn K.
5 out of 5
3/22/2025
Good service
Joan A.
5 out of 5
3/22/2025
Neil was very professional, friendly and took his time to address all my questions and concerns. He made my experience at the facility top notch.
Zina M.
5 out of 5
3/22/2025
Thank you very much for the good work!!!!!Service experience with Scott Backman professional approach to the client!!! Five stars for professionalism!!!!
Robert P.
5 out of 5
3/22/2025
Pure perfection and very professional! The crew did a great job once again!
Lewis H.
5 out of 5
3/22/2025
Thank you, Carlson Toyota.
John S.
5 out of 5
3/22/2025
Nick was great! Very knowledgeable and helpful.

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