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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3977 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Paul C.
4 out of 5
3/28/2025
Brandon was able to answer my questions
Christopher B.
5 out of 5
3/28/2025
Brandon and the service manager Adam were extremely helpful and resolved my concerns . Happy customer. I
Cheyanne K.
5 out of 5
3/28/2025
He was very thorough and friendly.
Brent H.
2 out of 5
3/27/2025
It is interesting that my truck is suddenly damaged (tailgate hitting bumper) when the spacing has been perfect for 2 years. The answer I received that it’s been that way for awhile doesn’t hold water as we’re in Minnesota and that bare metal would have rust which it doesn’t. It’s also curious that the walk around videos, which I asked for were no longer available. I saw the service advisor take the videos but they’re not available for my last two visits, which I’m confident would show the damage happened at the dealership. If I had to guess they jacked up the rear of my vehicle using the tow hitch or with a jack under the hitch and the bumper and the hitch share the same frame rail mounts which pushed the bumper up making the tailgate rub. Of course Carlson Toyota won’t own they caused the problem and don’t have the videos that would show the damage happened at the dealer.
Adam B.
4 out of 5
3/27/2025
Thank you for completing the recalls on the fuel pump and fixing the secondary problem that occurred with the service. 5 stars
Jackie B.
5 out of 5
3/27/2025
Nick did a great job handling my car repair. He was attentive and thorough
Kristina Y.
5 out of 5
3/27/2025
Neil is a great worker at Carlson Toyota, give him a raise!
Michael B.
4 out of 5
3/27/2025
Nick was excellent for the service I needed on my vehicle. Explained everything to me. Very informative and helpful. I had to stop back in because I had a tire inflation light on. He helped me again and explained everything to me. Excellent customer service.
Denise J.
5 out of 5
3/27/2025
great job!
Koung H.
1 out of 5
3/27/2025
I dropped my vehicle off on Monday 3/24 and wasn't able to pick it up until today Wednesday 3/26, all to be charged for an inspection and an oil change. All day Monday I was expecting a update on my vehicle and never got the call. Tuesday the afternoon i finally got the notice that my vehicle was ready for pickup. My frustration lies in the fact I had to scramble to find an alternative form of transportation to get to my job for those 2 days my vehicle was in the shop. I understand Mondays are busy, but there needs to be better communication between customers and the technicians.
Gwien C.
4 out of 5
3/27/2025
Thank you for your help Brandon. I look forward to hearing from you in the next couple weeks in reference to the parks you ordered for us
Barbara B.
5 out of 5
3/27/2025
He was kind.
Michael W.
1 out of 5
3/27/2025
Service was not completed as promised. I have called back twice leaving a voicemail the first time yesterday that Brandon stated he never received. I called back today and 11:40am and spoke with Brandon. He stated he would get back to me but I have not heard back.
Keith F.
4 out of 5
3/27/2025
Carlson Toyota is the BEST!
Janet V.
4 out of 5
3/27/2025
ALWAYS 100 percent satisfied with service at Carlson Toyota
Kristin B.
1 out of 5
3/27/2025
Would of been helpful to know how long the appointment was going to take. I brought it in for oil change ,tire rotation and recall for airbag. Took almost 4 hours waiting in showroom.
Curt H.
5 out of 5
3/27/2025
Great job and speedy. Thank You
Karin A.
5 out of 5
3/26/2025
Great service!
Roger G.
5 out of 5
3/26/2025
Nick was kind and informative. Kept me posted on my service order. Got me out of there in about an hour!
Hans A.
5 out of 5
3/26/2025
That is fine

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