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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3977 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Paul L.
5 out of 5
4/5/2025
Kind and timely
Rebecca G.
1 out of 5
4/5/2025
Usually I get a tech to go over the condition of my vehicle or inform if my brakes or tires will need to be serviced soon, etc. I got nothing. He said the video should show the details. No video was loaded. Only a video of around the car when driving it into the service garage. I guess I should’ve looked to see if the video was actually loaded prior to leaving.
Gabisa K.
5 out of 5
4/5/2025
He is very nice and helped me with the question I have
Greg Nybeck.
5 out of 5
4/5/2025
Friendly and timely service
Bruce L.
3 out of 5
4/5/2025
Tech must have tossed the usual extra half qt of oil
Michael S.
5 out of 5
4/5/2025
Nick was great to work with. Professional, polite and knowledgeable. I greatly appreciated his honest vehicle assessment today. Thank you Nick!!!
Ruth P.
5 out of 5
4/5/2025
I had a big issue which Scott completely addressed to my satisfaction so I will continue my 7+ year relationship with Carlson Toyota. Thank you Scott.
Justyn U.
5 out of 5
4/5/2025
Brandon the service advisor and Joe the Technician helped me get my car through the process extremely quick and easy! I Highly recommend the two of them!
Judi H.
5 out of 5
4/4/2025
Well done as always!
Kelsey A.
5 out of 5
4/4/2025
Nick was very nice and patient with me through a tough/expensive visit in regards to fixing my vehicle. Thank you Nick!!
Joshua M.
5 out of 5
4/4/2025
Excellent professional friendly service! Clear Concise answers to my questions. I look forward to my next visit to Carlson Toyota and will seek out Neil specifically. Neil is a true asset to team Carlson!
Mark B.
5 out of 5
4/4/2025
Excellent job
Jennifer S.
5 out of 5
4/4/2025
Very nice and everything went smoothly. My car was also done quick, which was great!
Mark R.
1 out of 5
4/4/2025
Brandon’s service was great! Yet everything else was terrible! The driver’s side cv joint was clicking when turning left or right, so I brought it in. They couldn’t replicate it, yet the first 3 turns leaving the dealership I distinctly heard and felt it. I also have to pump up the same tire every week, yet both times they checked they tell me it’s just seasonal. We drive often to MT. We bought this car assuming it would be dependable. Now if the cv goes out on our trip with the grandkids in the car who knows where, I might get it replaced for free, but why take the chance if it may not be safe to drive it? Since when is a slow leaky tire too difficult to diagnose and fix? It’s not the sensor, two tire gauges confirmed the pressure. Why should I expect the cv to be handled correctly if a leaky tire is too difficult? FYI: my email is now yet I can’t change it because the old one is inactive and verification goes to the inactive email.
Mary J.
5 out of 5
4/4/2025
The service was fast and complete. He did a wonderful job.
John F.
5 out of 5
4/3/2025
Thanks, Aaron. Everyone was done just fine.
Karen B.
5 out of 5
4/3/2025
I got in right at appointment time and waited…was kept informed and service was completed in reasonable time! Also appreciate the water and snacks!
Joanne C.
5 out of 5
4/3/2025
Very nice
Melanie H.
5 out of 5
4/3/2025
Scott was very kind and helpful throughout the entire process. He kept me up to date on the status of my car and called each time there was an update.
Rosanne M.
5 out of 5
4/3/2025
Job well done and very friendly service .

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