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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3976 reviews 59%
4 star 1376 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Sharon S.
5 out of 5
5/13/2025
Professional as always
Hassan A.
5 out of 5
5/13/2025
Outstanding reception! Worthy of the visit. Thanks to the team
Deano B.
1 out of 5
5/13/2025
They did not fix my key
Travis W.
1 out of 5
5/12/2025
I bought this car with 3 miles on it. I have performed all of my own maintenance before bringing it to your service dept. Being a mechanic myself that works on customers cars day in day out....details are everything. I'm very unhappy with how my car was returned to me. To be blunt and make a short to the point list... My door panel was full of oil from someone not cleaning there hands My splash shield was installed incorrectly to the point it was shoved above the subframe and kinked. Multiple push pin clips that hold the splash shield were replaced with clips that were literally doing nothing to hold up the shield. After noticing this I jacked my car up to inspect it. Here to find trans fluid dripping from the transmission drain plug, the cooler lines, and the subframe itself. Honestly...it's unacceptable. I would love a call from someone.
Deano B.
1 out of 5
5/12/2025
My key was not fixed
Annette C.
5 out of 5
5/11/2025
Always excellent service!
Greg K.
5 out of 5
5/11/2025
*
Jillian K.
5 out of 5
5/11/2025
Thank you for another great experience at Carlson Toyota! It is so easy to check in, I always feel like my car is getting the best care, and everyone who works at Carlson is genuinely friendly, patient, and helpful. Today I particularly had lovely interactions with Brandon, Neil, and a young gentleman who drove me home in the shuttle (unfortunately, I don’t know how to spell his name, but Neil would know who he is since Neil asked him to bring the shuttle around for me).
Cara B.
4 out of 5
5/11/2025
Great job! And of course it won't submit
Caroline F.
5 out of 5
5/11/2025
Sara Persons was awesome so glad to work with both of you. 5 star rating
David H.
5 out of 5
5/11/2025
Nick did a great job helping me. He was friendly and professional.
Eugene J.
5 out of 5
5/10/2025
All was well.
James T.
5 out of 5
5/10/2025
The service advisor was professional. He explained everything to me. All good.
Carol M.
1 out of 5
5/10/2025
They fixed car just fine. Person who checked me in at drop off time said they wash the car. Did not happen.
Michelle H.
5 out of 5
5/10/2025
Neal was very friendly and explained everything well and clearly
Elaine C.
2 out of 5
5/10/2025
Jason provided excellent service. I appreciate it a lot. Unfortunately, no one asked about cracks or chips in the glass, and no one thought to check before running my vehicle through the car wash, causing an unproblematic crack to become problematically large. I’ve had service done with Toyota a number of times and never had any issues but this has been a huge deterrent to any thoughts of returning. I spoke with Adam Zimmesman and felt that he did not represent the customer service of Toyota well, I neither felt heard or valued as a customer when I brought my grievance to him. A simple routine oil change appointment has led to needing a new windshield which to me is unacceptable. Hopefully this doesn’t happen to anyone else.
David W.
5 out of 5
5/10/2025
Thank you for the great service!
Guy R.
5 out of 5
5/10/2025
I had the appt time wrong and was there 2hours early. I was accommodated and appreciate that very much
Tracy P.
5 out of 5
5/10/2025
Nick was very professional, kept us well informed
Barbara L.
4 out of 5
5/10/2025
Brandon was the best...knowledgeable, patient, humble and the best customer service I have ever received there! Three cheers for Brandon! I would recommend him highly! I am 72 and have driven Toyotas since 2012! He is a great employee. Give him lots of opportunities and he will not disappoint!

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